Club Manager

Afbluestar; Maryland; On-site; USD 52,000 - 72,000; Full time

Job summary

Afbluestar is seeking a Club Manager to drive daily gym operations, lead growth initiatives, and cultivate a welcoming member experience. This hands-on role connects with members, oversees the Personal Training department, and ensures a clean, safe, and high-quality environment.

You will manage sales targets, staff scheduling, and routine administrative tasks while maintaining a focus on member retention and community outreach.

Qualifications

• Proficient with MS Office and ability to learn new software.
• Strong organizational and leadership abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritize and handle multiple tasks.
• Proven ability to lead a team and be a self-starter.

Responsibilities

• Drive membership and personal training sales to achieve monthly goals.
• Connect with prospects, new members, and current members to engage them, schedule tours, and support retention and usage.
• Stay organized and on track with your sales and outreach efforts using a structured daily process.
• Implement local marketing campaigns with organic social media content and reach out to the community, strengthening brand awareness and building local connections.
• Ensure that every member enjoys a clean, welcoming, and high-quality experience at the gym.
• Provide exceptional service and keep in touch with new members and prospects through phone calls, texts, and face‑to‑face interactions.
• Assist members with delinquent accounts, following up as needed to resolve payment issues.
• Focus on keeping members engaged and addressing any concerns to help prevent cancellations.
• Perform daily and deep cleaning tasks, such as sanitizing equipment, dusting all surfaces, caring for floors, maintaining restrooms, and managing trash.
• Regularly check and maintain equipment to keep the club in top shape.
• Ensure all cleaning supplies and maintenance tools are well‑stocked and organized.
• Report larger maintenance issues to the appropriate team for quick resolution.
• Handle weekly bank deposits, till counts, and inventory tracking.
• Oversee the Personal Training department, tracking sessions and performance.
• Approve time‑off requests and manage timecards to ensure proper staffing.
• Review club performance reports to identify trends and areas for improvement.
• Learn to effectively manage your daily tasks to meet set goals.
• Lead by example and provide support to your team as needed.
• Participate in weekly and monthly meetings and training to continuously grow in your role.
• Work closely with the Lead Manager or Regional Manager to ensure the overall success of the club.

Skills

Leadership

Organization

Communication

Prioritization

Team leadership

Education

High School Diploma

Personal Training Certification

CPR/First Aid/AED

Tools

MS Office

Job description

Description

JOB SUMMARY:

As a Club Manager, you’ll play a key role in ensuring the daily operations run smoothly, creating a clean and welcoming environment, and driving the success of your club. This is a hands‑on position where you’ll connect with members, lead growth efforts, and help shape a top‑tier fitness experience for everyone who walks through our doors.

DUTIES/RESPONSIBILITIES:

Sales & Growth

• Drive membership and personal training sales to achieve monthly goals.
• Connect with prospects, new members, and current members to engage them, schedule tours, and support retention and usage.
• Stay organized and on track with your sales and outreach efforts using a structured daily process.
• Implement local marketing campaigns with organic social media content and reach out to the community, strengthening brand awareness and building local connections.

Member Experience & Retention

• Ensure that every member enjoys a clean, welcoming, and high-quality experience at the gym.
• Provide exceptional service and keep in touch with new members and prospects through phone calls, texts, and face‑to‑face interactions.
• Assist members with delinquent accounts, following up as needed to resolve payment issues.
• Focus on keeping members engaged and addressing any concerns to help prevent cancellations.

Club Cleaning & Preventative Maintenance

• Perform daily and deep cleaning tasks, such as sanitizing equipment, dusting all surfaces, caring for floors, maintaining restrooms, and managing trash.
• Regularly check and maintain equipment to keep the club in top shape.
• Ensure all cleaning supplies and maintenance tools are well‑stocked and organized.
• Report larger maintenance issues to the appropriate team for quick resolution.

Operations & Administrative Tasks

• Handle weekly bank deposits, till counts, and inventory tracking.
• Oversee the Personal Training department, tracking sessions and performance.
• Approve time‑off requests and manage timecards to ensure proper staffing.
• Review club performance reports to identify trends and areas for improvement.

Leadership & Development

• Learn to effectively manage your daily tasks to meet set goals.
• Lead by example and provide support to your team as needed.
• Participate in weekly and monthly meetings and training to continuously grow in your role.
• Work closely with the Lead Manager or Regional Manager to ensure the overall success of the club.

Requirements

REQUIRED SKILLS/ABILITIES:

• Proficient in MS Office with ability to learn new software.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Ability to prioritize and handle multiple tasks simultaneously.
• Proven ability to lead a team, self‑starter.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Personal Training Certification a plus.
• 1-3 years of Sales experience preferred.
• CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.

WORK ENVIRONMENT:

• Work is a customer facing indoor gym setting with a low to moderate noise level.

TRAVEL REQUIREMENTS:

• Less than 10% on an annual basis.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, see, reach, stoop, kneel.
• Must be able to lift 50 pounds.