Club Manager

Socket.dev; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Socket.dev in Jacksonville seeks a Club Operations Lead to drive daily memberships and personal training revenue through coaching and KPI monitoring. You will oversee sales processes, marketing campaigns, and club culture while ensuring exceptional member experiences.

Responsibilities include staff leadership, inventory and cash handling, performance reviews, and data-driven strategy improvements. A background in sales with certifications is preferred, and you will work in a customer-facing gym

Qualifications

• High school diploma or equivalent required.
• Personal Training Certification a plus.
• 1-3 years of Sales experience preferred.
• CPR, First Aid and AED certification preferred. Ability to obtain certifications is required.

Responsibilities

• Drive membership, training, and merchandise sales.
• Review and improve daily sales processes with club managers.
• Execute marketing campaigns as directed by Marketing Director.
• Post on club social media to boost engagement and culture.
• Ensure excellent member experience with proper follow-up.
• Address delinquencies and collect on accounts when needed.
• Qualify, inform, inspire, and convert prospects to members.
• Clean and maintain the club and equipment.
• Handle weekly deposits, till counts, and inventory.
• Assist in preventing cancellations and freezing memberships when needed.
• Audit Personal Training and client tracking.
• Review time-off requests and timecards weekly.
• Analyze club reports to identify trends and improve strategies.
• Grow and sustain a Personal Training department.
• Lead meetings and support team development.
• Coordinate with Lead Manager/Regional Manager for club success.

Skills

Organizational skills

Leadership

Communication

Prioritization

Team leadership

Education

High school diploma or equivalent

Personal Training Certification

Tools

MS Office

Job description

Description

JOB SUMMARY:

Responsible for daily operations in the club and help drive daily memberships and personal training revenue through coaching and KPIs.

DUTIES/RESPONSIBILITIES:

• Drive membership, training, and merchandise sales.
• Drive sales by reviewing the daily sales process with club managers.
• Execute marketing campaigns as set forth by the Marketing Director, including community outreach and involvement.
• Post on club’s social media accounts to enhance engagement, community, and culture.
• Focus on member experience, including proper follow‑up to members, and prospects.
• Actively review and ensure follow up on delinquencies occurs. Collect on delinquent member accounts as necessary.
• Qualify, inform, inspire, and convert prospects to club members.
• Clean and maintain the club and equipment.
• Perform weekly bank deposits, till counts, and inventory counts.
• Help prevent cancellations and cancel or freeze memberships as necessary.
• Auditing Personal Training and Client tracking.
• Review and approve time off requests and timecards on a weekly basis.
• Review and analyze club reports to improve strategies and identify trends.
• Responsible for growing and sustaining a Personal Training department which may include training sessions as needed.
• Attend regular weekly/monthly meetings and training opportunities.
• Responsible for reviewing and maintaining KPIs for your club.
• Support the development of your team by leading meetings, setting goals, and completing performance evaluations.
• Partner with the Lead Manager or Regional Manager to ensure club success, whichever applies to your club.

REQUIRED SKILLS/ABILITIES:

• Proficient in MS Office with ability to learn new software.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Ability to prioritize and handle multiple tasks simultaneously.
• Proven ability to lead a team, self‑starter.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Personal Training Certification a plus.
• 1-3 years of Sales experience preferred.
• CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.

WORK ENVIRONMENT:

• Work is a customer facing indoor gym setting with a low to moderate noise level.

TRAVEL REQUIREMENTS:

• Less than 10% on an annual basis.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel.
• Must be able to lift 50 pounds.