Club Manager

Common House LLC; Chattanooga (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated hospitality manager to enhance member and guest experiences. This role involves overseeing daily operations, ensuring compliance with health regulations, and fostering a positive team environment. With a focus on service excellence and teamwork, you will drive efficiency and member satisfaction. The company offers a dynamic work culture, competitive salary, and comprehensive benefits, including health coverage and paid time off. If you are passionate about hospitality and ready to make a difference, this opportunity is for you.

Benefits

Generous Health, Dental, and Vision Coverage

401k Option

Paid Time Off

Monthly Membership at Common House

50% Employee Discount on Food

Qualifications

• 2+ years of hospitality management experience required.
• Strong organizational skills and a positive demeanor are essential.

Responsibilities

• Manage daily floor operations and optimize guest satisfaction.
• Ensure compliance with regulations and uphold service standards.

Skills

Hospitality Management

Organizational Skills

Teamwork

Customer Service

Job description

About Common House

Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.

Core Values

• Hospitality
• Fun
• Integrity
• Excellence
• Teamwork
• Flexibility

Responsibilities Include but are not Limited to:

Member & Guest Experience

• Managing daily floor operations and soliciting member feedback to optimize guest satisfaction and the member experience
• Working with the General Manager and peers in upholding standards of excellence
• Using our systems and tools to collect information and preferences about guests to better serve them upon future visits
• Driving speed and efficiency of service while upholding standards
• Forging connections with membership, and encouraging the same of the team

Service & Employee Relations

• Displaying a hands-on approach to teamwork and shift running
• Always striving for excellence with a "can do" attitude
• Upholding service standards through leadership and frequent communication with all team members
• Identifying opportunities in service to implement solutions and strengthen established service standards
• Ensuring scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepancies
• Assisting in all aspects of service during scheduled shifts, and work with Concierge Manager to effectively communicate ways to enhance the club to the administrative team
• Maintaining open communication between the kitchen and Front of House teams

General and Administrative Conduct

• Operating the club in full compliance with ABC regulations.
• Operate the bar program in full compliance with Health Department regulations.
• Adhere to all employee policies outlined our Employee Handbook
• Answer all emails and communication in a timely manner
• Maintaining par levels of daily operating supplies and collateral
• Maintains proper count of cash registers and performs nightly audits

Qualifications:

• At least 2+ years of hospitality management experience
• Rely on strong organizational ability
• Positive demeanor, self-motivated, a willingness to learn and adjust
• Teamwork mentality between FOH, BOH and admin team

In exchange for talented skills and contributions, Common House offers all employees a dynamic work environment, fun co-workers and a competitive salary package. Additionally, we also offer our team members a comprehensive benefits package including:

• Diverse and inclusive colleagues
• Generous Health, Dental, Vision, and Reserve Leave Coverage
• 401k Option
• Paid Time Off
• Monthly membership at Common House (and your partner/spouse gets one, too!)
• 50% employee discount on food and non-alcoholic purchases

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At Common House, we are dedicated to building a diverse, inclusive and just workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at Common House. Just go for it... submit your resume!