Club Manager

Planet Fitness - PF Baseline Fitness; Brooklyn Park (MN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Job summary

Planet Fitness - PF Baseline Fitness in Brooklyn Park, MN seeks a Club Manager to oversee gym operations, ensure a positive member experience, and drive the club’s financial success.

You will recruit, hire, train, schedule and supervise team members; supervise front desk duties and member services; open/close the club; implement promotions; and manage supplies and onboarding in Paycom.

Qualifications

• 1 year of equivalent managerial experience or more.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Honesty and good work ethic.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member services and ensure great customer experiences.
• Lead front desk duties: greetings, tours, and issue resolution.
• Support staff and club members.
• Maintain positive club image and ensure policies.
• Onboard new hires in Paycom and manage onboarding.
• Ensure club opens/closes and staff coverage.
• Track inventory and order supplies.

Skills

Managerial experience

Customer service

Communication

Leadership

Organization

Computer skills

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Vision insurance
• Dental insurance
• Employee discounts
• Flexible schedule

Job Title: Club Manager

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness