Club Manager

Planet Fitness - PF Baseline Fitness; Bismarck (ND); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discounts

Flexible schedule

Advancement opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Bismarck, ND is seeking a Club Manager to oversee daily gym operations and deliver a positive member experience. You will lead front-desk and floor staff, ensure opening/closing, handle member inquiries, and partner with the District Manager to drive financial success.

The ideal candidate has at least 1 year of managerial experience, strong communication and leadership skills, and a commitment to excellent customer service.

Qualifications

• Minimum 1 year of equivalent managerial experience.
• Strong customer service and leadership skills.
• Excellent communication and organizational abilities.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure great customer experiences.
• Front desk duties: greet members, tours, inquiries, issues.
• Support staff and club members as needed.
• Maintain a positive club image and culture.
• Coach and counsel staff to meet standards.
• Ensure gym opens/closes on time and is staffed.
• Train staff on current marketing promotions.
• Complete onboarding for new hires in Paycom.
• Ensure hours of operation are met.
• Enforce company policies and procedures.
• Order supplies and track inventory.

Skills

Leadership

Customer service

Team supervision

Communication

Tools

Paycom

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Vision insurance
• Dental insurance
• Employee discounts
• Flexible schedule

Job Title: Club Manager

Reports to: District Manager

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight making sure all team members are providing a great customer service experience at all times.
• High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are aware and trained on all current marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness