Club Lounge Attendant-InterContinental Los Angeles Downtown

InterContinental Hotels Group; Veterans Administration (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join InterContinental Los Angeles Downtown as a Club Lounge Attendant and enhance guest experiences in a vibrant, luxury setting. This role focuses on exceptional hospitality, requiring communication and interpersonal skills. Enjoy competitive pay, benefits, and the chance to be part of a dynamic team in the heart of downtown.

Benefits

Healthcare and dental coverage

401(k) program with matching

Hotel discounts worldwide

Qualifications

• One (1) year experience in a hotel, or a similar environment required.
• Fluency in English required, other languages preferred.
• Ability to carry items weighing up to 50 pounds.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Respond appropriately to guest complaints and requests.
• Maintain cleanliness of equipment and areas related to the Club Lounge.

Skills

Communication skills

Interpersonal skills

Basic math skills

Education

High School Diploma or equivalent

Job description

Club Lounge Attendant-InterContinental Los Angeles Downtown

Hotel: Los Angeles Downtown (LAXHC), 900 Wilshire Boulevard, 90017

Do you see yourself as a Club Lounge Attendant? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

InterContinental Los Angeles Downtown is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States’ second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.

Your day to day

Responsibilities include:

• Welcome guests in a friendly, prompt and professional manner and be knowledgeable of services in the local areas.
• Ability to make suggestions to Club Lounge guest of specific hotel offerings, as well as nearby highlights, points of interest and destinations
• Making sure place settings are cleared and ready for next guest
• Assist in creative display of food and beverage offerings, communicating with leadership on items to be served
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Respond appropriately to guest complaints
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Conversational confidence with VIP Guests – checking on each guest in Lounge area regularly

GUEST EXPERIENCE:

• Complete all Club Attendant duties and maintain the cleanliness of equipment used and all areas related to the Club Lounge throughout shift
• Takes personal interest and pride to ensure that the work area is kept clean and in an orderly state at all times
• Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP’s
• Perform other duties as assigned

What we need from you

• High School Diploma or equivalent
• One (1) year experience in a hotel, or a similar environment

Knowledge and skills:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic math skills, reading, and writing are used when completing paperwork.
• Excellent interpersonal skills to build relationships internally and externally.
• Fluency in English required, other languages preferred
• Carrying, pushing, or lifting items weighing up to 50 pounds
• Frequently walking, standing up throughout the facility.
• Frequently bending or stooping
• Must be able to work nights, weekends, and holidays

What We Offer

The salary range for this role is $21.59-31.67. This range is only applicable for jobs to be performed at the InterContinental Los Angeles Downtown in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.