Club Host -Front Desk Agent- Part- Time

Crescent Hotels & Resorts; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hotel in Los Angeles is seeking a Guest Services Agent. This role involves greeting and registering guests, processing check-outs, and providing exceptional service to ensure guest satisfaction. If you have strong communication skills and a passion for hospitality, this position offers an exciting opportunity at a reputable establishment.

Qualifications

• Strong knowledge of hotel information and local area.
• Ability to handle transactions and process payments accurately.
• Effective communication and interpersonal skills.

Responsibilities

• Greet and register guests, ensuring a smooth check-in experience.
• Assist with check-out, managing payments and resolving guest inquiries.
• Provide information about hotel services and local attractions.

Skills

Guest Service

Communication

Problem Solving

Job description

The Aster Los Angeles
1717 Vine St
Los Angeles, CA 90028, USA

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.