Club Growth & Member Experience Manager

Genesis Health Clubs; Lawrence (KS); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

Genesis Health Clubs in Lawrence, Kansas is seeking a hospitality-driven club manager who delivers superior customer service and drives sales growth. You will oversee all sales operations, including supervising Fitness Advisors and supporting departments, and ensure the club achieves revenue and membership goals.

Responsibilities include recruiting, training, scheduling staff, coaching teams, handling member concerns, maintaining cleanliness and safety, and collaborating with retention to

Qualifications

• Weekend, evenings, and holiday availability.
• CPR certification or ability to obtain within 60 days.
• Ability to work well with others.
• Experience in cash handling and credit cards.
• Customer service abilities.

Responsibilities

• Seek new and existing memberships to exceed sales goals by phone, outside sales, and current member retention.
• Report and communicate daily with regional team leaders on sales activity.
• Conduct daily sales meetings to discuss performance and objectives with club team.
• Interview, hire, train, plan, assign, and direct staff; evaluate performance, reward, and discipline staff.
• Assures that effective orientation and training are given to each new team member.
• Responsible for addressing complaints and resolving problems.
• Promptly responding to members concerns.
• Ensure club meets all standards for cleanliness, maintenance, and safety.
• Direct and help manage other departments within the club.
• Attend all staff and club meetings and events.

Skills

Customer service

Sales leadership

Staff training

Cash handling

CPR certification

Job description

Genesis Health Clubs in Lawrence, Kansas is seeking a hospitality-driven club manager who delivers superior customer service and drives sales growth. You will oversee all sales operations, including supervising Fitness Advisors and supporting departments, and ensure the club achieves revenue and membership goals.

Responsibilities include recruiting, training, scheduling staff, coaching teams, handling member concerns, maintaining cleanliness and safety, and collaborating with retention to