Club General Manager

Planet Fitness; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Club General Manager to lead gym operations and foster a welcoming atmosphere. This role involves recruiting and training a high-performing team while ensuring exceptional customer service and adherence to company values. The ideal candidate will have a passion for fitness, strong management experience, and the ability to resolve issues diplomatically. Join a vibrant and energetic work environment that values growth and a Judgment Free experience for all members. This is an exciting opportunity to make a significant impact in a growing organization.

Benefits

Free Black Card gym membership

Medical insurance

401k benefits

Discounts on merchandise

Discounts on movie tickets

Discounts on theme parks

Discounts on hotels

Discounts on attractions

Energetic work environment

Qualifications

• 1+ years of management experience leading teams.
• 2+ years in customer service with strong interpersonal skills.

Responsibilities

• Oversee gym operations ensuring exceptional member experience.
• Recruit, train, and develop a high-performing team.

Skills

Management Experience

Customer Service

Interpersonal Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School diploma/GED

Job description

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The Club General Manager will oversee gym operations to ensure an exceptional “Judgment Free” member experience and a financially successful club. The manager will lead a team of employees, providing training and development, and ensuring high standards of customer service.

Essential Duties And Responsibilities

1. Create a welcoming atmosphere for members, prospective members, and guests, ensuring team adherence to customer service guidelines.
2. Recruit, hire, train, and develop a high-performing team, including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
3. Schedule team shifts to ensure all hours are covered.
4. Lead by example, maintaining accountability through training and coaching, aligning with PF’s values and goals.
5. Manage weekly employee payroll processing.
6. Resolve employee issues professionally and diplomatically.
7. Escalate member, staff, and club issues to the Area Manager.
8. Handle front desk activities such as answering phones, member check-ins, club cleaning, member tours, and facilitating member requests.
9. Oversee cleanliness and maintenance of the facility.
10. Ensure safety of staff, members, and property.
11. Coordinate equipment repairs and communicate needs promptly.
12. Manage marketing efforts and ensure team awareness of promotions.
13. Authorize expenditures and refunds, and handle daily bank deposits if applicable.
14. Prepare HR-related forms and coordinate with the Corporate Payroll Team.

Qualifications/Requirements

1. Minimum 1 year of management experience.
2. At least 2 years of customer service experience with excellent interpersonal skills.
3. Basic computer skills.
4. Passion for fitness and health.
5. High energy, positive attitude, punctuality, and reliability.
6. Strong listening and problem-solving skills.
7. High School diploma/GED preferred.
8. Must be 18 years or older.

Physical Demands

1. Stand and walk continuously during shifts.
2. Talk frequently in person or on the phone.
3. Occasionally lift up to 50 lbs.
4. Handle cleaning chemicals.
5. Perform movements such as bending, climbing, balancing, kneeling, crouching, and twisting.

Mission Statement

At Supreme Fitness Group, we aim to create a fun and respectful environment, fostering growth and delivering the Judgement Free experience. We are passionate, fearless, and believe our potential has no limits.

Benefits

• Free Black Card gym membership at all in-network locations.
• Medical, 401k, and supplemental insurance benefits.
• Discounts on merchandise, movie tickets, theme parks, hotels, and attractions.
• A vibrant, energetic work environment in a growing organization.