Club Front Desk Receptionist & Member Services

Northwood Club; Dallas (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Northwood Club in Dallas, Texas, is seeking a friendly, customer-service oriented receptionist to assist members and guests with inquiries, phone calls, and appointments. The role includes basic clerical tasks and coordinating dining reservations with the food & beverage team.

Requirements include a high school diploma or equivalent, fluent English, and basic Microsoft Office skills. The position involves all-around front desk duties and occasional support across departments.

Qualifications

• High school education; or up to two years related experience or training; or equivalent combination of education and experience.
• Fluent English is required. Effective communication to members, staff and between departments is required daily.
• Basic knowledge and use of Microsoft Office (Outlook, Excel, Word, PowerPoint)

Responsibilities

• Welcomes members and guests, in person on the telephone; answering or referring inquiries.
• Provide continuous and courteous customer service to members and their guests.
• Answering phones in a timely manner, returning messages and confirming appointments.
• Directs members and guests; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor passes.
• Typing and excel spreadsheet knowledge required.
• Update daily newsletter and distribute.
• Take reservations for dining and communicate to food and beverage department.
• Maintains safe and clean reception area by complying with procedures, rules and regulations.
• Attends staff meetings when required

Skills

Fluent English

Customer service

Phone etiquette

Basic math

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

PowerPoint

Job description

Northwood Club in Dallas, Texas, is seeking a friendly, customer-service oriented receptionist to assist members and guests with inquiries, phone calls, and appointments. The role includes basic clerical tasks and coordinating dining reservations with the food & beverage team.

Requirements include a high school diploma or equivalent, fluent English, and basic Microsoft Office skills. The position involves all-around front desk duties and occasional support across departments.