CLUB Customer Service - Full-Time

Bass Pro Shops; Buda, Northern (TX, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Discounts on retail merchandise

401k Retirement Savings

Paid holidays

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in Texas to engage guests with CLUB membership opportunities and deliver a world-class customer experience on the sales floor.

Responsibilities include processing applications, activating members, answering account questions, and ensuring compliance with CLUB programs. The role emphasizes service excellence, product demonstrations, and teamwork across store operations.

Qualifications

• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet customers and promote Bass Pro Shops CLUB membership.
• Explain CLUB benefits and assist with applications and activations.
• Process payments and handle CLUB member interactions.
• Maintain accuracy of CLUB inventory and booth cleanliness.
• Provide peer coaching and act as a CLUB advocate.
• Support other store areas as needed.

Skills

Customer service

Verbal communication

Written communication

Organization

Initiative

Education

High school diploma or equivalent

Job description

***POSITION SUMMARY:***The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.***ESSENTIAL FUNCTIONS:**** Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.* Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.* Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.* Demonstrates products to customers.* Remains knowledgeable of advertised sales.* Helps meet metric goals and objectives for self and store.* Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.* Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.* Provides daily feedback and reports in a timely and accurate manner.* Provides peer coaching, recognition, and support as a CLUB advocate and representative.* Provides service to all areas of the store based on business need.* ALL OTHER DUTIES AS ASSIGNED***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: High school diploma or equivalent experience* Experience: 0 to 2 Years of Experience***KNOWLEDGE, SKILLS, AND ABILITY:**** Excellent organization skills and attention to details.* Experience in a customer service environment.* Excellent verbal and written communication skills.* Adaptability to new processes and procedures.* Excellent self-motivation and initiative while unsupervised.***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Stand and/or walk during shift to assist customers on the sales floor, etc.* Hear well enough to constantly communicate with others to exchange information* Constantly repeat motions that may include the wrists, hands and/or fingers* Constantly assess the accuracy, neatness and thoroughness of work assigned* Light work that includes lifting and moving objects up to 20 pounds constantly* Occasionally ascend or descend ladders, stairs, step stools, etc* Occasionally work in noisy environments***INDEPENDENT JUDGEMENT***:* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!