CLUB Customer Service

Bass Pro Shops; Albuquerque (NM); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Medical, Dental, Vision

401k Retirement Savings

Paid holidays and vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter to deliver world-class service and promote CLUB membership. You will act as a product expert, process CLUB applications, and ensure a seamless member experience across the store floor.

Responsibilities include greeting guests, demonstrating products, answering questions, and reporting feedback promptly. The role emphasizes accuracy, teamwork, and adherence to CLUB procedures in a busy retail environment.

Qualifications

• High school diploma or equivalent experience.
• 0–2 years of experience in a customer service environment.
• Excellent organization and attention to detail.
• Strong verbal and written communication skills.
• Ability to adapt to new processes and procedures.

Responsibilities

• Greet customers proactively and present CLUB membership options.
• Process payments and CLUB applications, and answer account questions.
• Demonstrate products and maintain CLUB booth organization and inventory.
• Provide the full CLUB Member experience and resolve routine inquiries.
• Provide daily feedback and report in a timely, accurate manner.
• Support other store areas as needed and coach peers as a CLUB advocate.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Education

High school diploma or equivalent

Job description

***POSITION SUMMARY:***The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.***ESSENTIAL FUNCTIONS:**** Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.* Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.* Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.* Demonstrates products to customers.* Remains knowledgeable of advertised sales.* Helps meet metric goals and objectives for self and store.* Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.* Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.* Provides daily feedback and reports in a timely and accurate manner.* Provides peer coaching, recognition, and support as a CLUB advocate and representative.* Provides service to all areas of the store based on business need.* ALL OTHER DUTIES AS ASSIGNED***EXPERIENCE/QUALIFICATIONS:**** Minimum Degree Required: High school diploma or equivalent experience* Experience: 0 to 2 Years of Experience***KNOWLEDGE, SKILLS, AND ABILITY:**** Excellent organization skills and attention to details.* Experience in a customer service environment.* Excellent verbal and written communication skills.* Adaptability to new processes and procedures.* Excellent self-motivation and initiative while unsupervised.***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Stand and/or walk during shift to assist customers on the sales floor, etc.* Hear well enough to constantly communicate with others to exchange information* Constantly repeat motions that may include the wrists, hands and/or fingers* Constantly assess the accuracy, neatness and thoroughness of work assigned* Light work that includes lifting and moving objects up to 20 pounds constantly* Occasionally ascend or descend ladders, stairs, step stools, etc* Occasionally work in noisy environments***INDEPENDENT JUDGEMENT***:* Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!