CloudOps Engineer

Infor; Atlanta (GA); Hybrid; USD 140,000 - 170,000; Full time

Job summary

Infor is seeking a Senior CloudOps Engineer to own design, deployment, and operation of secure, scalable network architectures across AWS and hybrid environments. You will lead incident response, optimize performance, and drive automation through IaC and CI/CD practices.

Based in Atlanta with a hybrid office schedule, you will collaborate with customers and internal teams, mentor junior engineers, and uphold security and reliability standards across global SaaS infrastructure.

Qualifications

• Experience in network engineering, cloud infrastructure, or DevOps roles within enterprise environments.
• Experience engaging directly with customers to gather requirements, lead technical discussions, and design network solutions, including whiteboarding and collaborating on architecture decisions.
• Hands-on expertise with AWS networking, including VPC, Transit Gateway, Direct Connect, VPC Endpoints, and hybrid architectures.
• Experience with advanced networking protocols and concepts, including TCP/IP, DNS, BGP, IPsec, TLS, routing, segmentation, and firewall design.
• Experience designing and managing VPN solutions at scale (site-to-site and client VPN), including troubleshooting complex connectivity issues.
• Proficiency with infrastructure as code and automation, using tools such as Terraform, CloudFormation, and CI/CD platforms (GitHub Actions, GitLab CI, Jenkins).
• Experience across Linux and Windows networking environments, using tools such as tcpdump, traceroute, mtr, and Wireshark, along with exposure to enterprise network hardware (Cisco, Fortinet, Palo Alto, etc.).
• Must be willing to work 3 days per week in the office.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future.
• AWS Networking and/or Solutions Architect certification
• Familiarity with zero‑trust network architectures and SASE frameworks
• Experience with multi‑region or global network architectures
• Familiarity with compliance frameworks (SOC 2, HIPAA, PCI‑DSS) as they relate to network controls

Responsibilities

• Support customers across the U.S. by maintaining reliable network environments and participating in an on-call rotation to ensure rapid response and system uptime
• Partner directly with customers and their network teams to troubleshoot issues, resolve escalations, and optimize performance
• Design, deploy, and maintain enterprise network architectures across AWS and hybrid environments, including routing, firewalls, VPNs, and segmentation
• Monitor network performance (latency, throughput, packet loss), lead incident response, and perform root cause analysis to prevent future issues
• Architect and manage AWS networking services (VPC, Transit Gateway, load balancers, DNS), ensuring security, scalability, and compliance
• Drive automation and efficiency through infrastructure as code, CI/CD pipelines, and scripting, while contributing to observability and monitoring improvements

Skills

Cloud networking

AWS networking

DevOps

Automation

Security best practices

On-call support

Customer engagement

Tools

Terraform

CloudFormation

GitHub Actions

GitLab CI

Jenkins

tcpdump

Job description

Description

Infor is looking for a Senior CloudOps Engineer with deep expertise in cloud networking, AWS cloud infrastructure, and VPN technologies. This role sits at the intersection of networking and cloud engineering, with a primary focus on designing, implementing, and maintaining secure, high-performance network architectures across hybrid and cloud-native environments. Success in this role requires strong ownership, problem-solving ability, and a commitment to automation, reliability, and security best practices.

Department: SaaS

Location: Atlanta

A Typical Day In The Life Includes

• Support customers across the U.S. by maintaining reliable network environments and participating in an on-call rotation to ensure rapid response and system uptime
• Partner directly with customers and their network teams to troubleshoot issues, resolve escalations, and optimize performance
• Design, deploy, and maintain enterprise network architectures across AWS and hybrid environments, including routing, firewalls, VPNs, and segmentation
• Monitor network performance (latency, throughput, packet loss), lead incident response, and perform root cause analysis to prevent future issues
• Architect and manage AWS networking services (VPC, Transit Gateway, load balancers, DNS), ensuring security, scalability, and compliance
• Drive automation and efficiency through infrastructure as code, CI/CD pipelines, and scripting, while contributing to observability and monitoring improvements

Basic Qualifications

• Experience in network engineering, cloud infrastructure, or DevOps roles within enterprise environments
• Experience engaging directly with customers to gather requirements, lead technical discussions, and design network solutions, including whiteboarding and collaborating on architecture decisions
• Hands‑on expertise with AWS networking, including VPC, Transit Gateway, Direct Connect, VPC Endpoints, and hybrid architectures
• Experience with advanced networking protocols and concepts, including TCP/IP, DNS, BGP, IPsec, TLS, routing, segmentation, and firewall design
• Experience designing and managing VPN solutions at scale (site-to-site and client VPN), including troubleshooting complex connectivity issues
• Proficiency with infrastructure as code and automation, using tools such as Terraform, CloudFormation, and CI/CD platforms (GitHub Actions, GitLab CI, Jenkins)
• Experience across Linux and Windows networking environments, using tools such as tcpdump, traceroute, mtr, and Wireshark, along with exposure to enterprise network hardware (Cisco, Fortinet, Palo Alto, etc.)
• Must be willing to work 3 days per week in the office
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future

Preferred Qualifications

• AWS Networking and/or Solutions Architect certification
• Familiarity with zero‑trust network architectures and SASE frameworks
• Experience with multi‑region or global network architectures
• Familiarity with compliance frameworks (SOC 2, HIPAA, PCI‑DSS) as they relate to network controls

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real‑world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business‑wide digital transformation.

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self‑actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long‑term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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