Cloud Technical Solutions Engineer Manager, Networking (English)

Google; Town of Montana (WI); On-site; USD 222,000 - 308,000; Full time

Job summary

Google Cloud Platform team seeks an experienced Cloud Technical Solutions Engineer Manager, Networking (English) to lead advanced networking support and solution delivery for enterprise customers. Based in Sunnyvale or Austin, you will influence product deployment and mentor engineers while coordinating with engineering, sales, and customer teams.

You will own outcomes, manage complex customer issues, and ensure reliable 24/7 support across regions, communicating fluently in English.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
• 13 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., networking, software, application, operational, process).
• Experience reading or debugging code with Java, C, C++, Python, Shell, Perl, or JavaScript.
• Experience as a systems/network administrator, with Linux/Unix or operating systems, including TCP/IP, Routing, VPNs, VLANs, peering, load balancing, etc.
• Experience working with web technologies (HTTP, HTML, Javascript, etc.).
• Ability to communicate in English fluently to support client relationship management.

Responsibilities

• Manage customer problems through diagnosis, resolution, and new investigation tools to increase productivity.
• Develop knowledge of Google's product technology and architectures by troubleshooting and building faster diagnosis tools.
• Act as a consultant and SME for internal stakeholders to resolve deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams to improve the product.
• Work with a global team to ensure 24 hour customer support, including non-standard hours.

Skills

Networking troubleshooting

Code debugging

Linux/Unix admin

Web technologies

English communication

Education

Bachelor's degree in CS/IS/related field

Job description

Cloud Technical Solutions Engineer Manager, Networking (English)

Locations

• Sunnyvale, CA, USA
• Austin, TX, USA

Level

• Advanced

Advanced Experience

owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Minimum qualifications

• Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
• 13 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., networking, software, application, operational, process).
• Experience reading or debugging code with one of the following: Java, C, C++, Python, Shell, Perl, or JavaScript.
• Experience as a systems/network administrator, with Linux/Unix or operating systems, including TCP/IP, Routing, VPNs, VLANs, peering, load balancing, etc.
• Experience working with web technologies (HTTP, HTML, Javascript, etc.).
• Ability to communicate in English fluently to support client relationship management.

Preferred qualifications

• 10 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
• 5 years of experience managing a technical, customer-facing team.
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
• Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
• Experience with any of these cloud solutions: SQL database administration, Google app engine, open source software communities, cloud networking solutions, or distributed computing technology.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US

$222000 - $308000 (USD) + 25% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Manage customer problems through effective diagnosis, resolution, and implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive high-quality production.
• Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

Compliance

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Locations

• Sunnyvale, CA, USA
• Austin, TX, USA

Level

• Advanced

Advanced Experience

owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.