Cloud Technical Program Manager

Motion Recruitment Partners, LLC; Troy (MI); On-site; USD 110,000 - 160,000; Full time

Job summary

Motion Recruitment Partners, LLC is seeking a Cloud Technical Program Manager to lead programs within defined product/service scopes for customer contracts with medium to high risk. You will plan projects, coordinate change management, and drive delivery within budget and scope while maintaining strong customer relationships.

Responsibilities include selecting delivery approaches, communicating with stakeholders, and ensuring data quality across project tools.

Qualifications

• US Bachelor’s degree or foreign equivalent in Electrical or Electronic Engineering.
• Three years of experience in IT project management or service delivery management.
• Experience with GSM, fixed and TCP/IP networks, Oracle and Unix.

Responsibilities

• Manage programs or projects for defined product/service scope on customer contracts with medium/high risk.
• Plan customer projects and update plans reflecting changes by coordinating CSSQ change management.
• Maintain consistency among project financial, product and service forecast activities.
• Determine delivery approach alternatives and select the final delivery approach.
• Manage customer relationships during delivery and act as primary interface for scope, complaints, and changes.
• Prepare clear communication plans and ensure proactive information flow to customers and stakeholders.
• Monitor delivery within budget, profitability, and planned scope; ensure data quality in project tools.

Skills

GSM

Fixed networks

TCP/IP networks

Oracle

Unix

Incident management

Root cause analysis

Education

US Bachelor’s degree or foreign equivalent in Electrical/Electronic Engineering

Job description

Employer Name:

Motion Recruitment Partners, LLC

Position Title:

Cloud Technical Program Manager

Position Duties:

Manage programs or projects for a defined product and/or service scope for customer contracts with medium or high risk probability. Plan customer projects and keep plans updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ). Assure consistency among project financial, product and service forecast activities. Determine delivery approach alternatives and manage the selection of the final recommended approach to delivery. Manage customer relationships during delivery and serve as the primary interface towards customers in activities related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements. Prepare clear and effective communication plans and ensure proactive communication of all relevant information to the customer and to all stakeholders. Monitor and ensure the project delivery within the approved budget, profitability forecast, and planned scope. Ensure data in all project-related tools and repositories is kept up-to-date and with high quality. Work may be performed at various unanticipated locations throughout the U.S.

Work Location:

999 West Big Beaver Road Troy, MI 48084

Work Hours:

8 AM to 5 PM

Minimum Qualifications:

US Bachelors’ degree or foreign equivalent degree in Electrical Engineering or Electronic Engineering and three (3) years of experience as an Information Technology Project Management or Service Delivery Management professional.

Special Skill Requirements:

Must have three (3) years of experience in each of the following: GSM, Fixed and TCP/IP Networks, Oracle, and Unix; incident management and escalation support for production systems; and root cause analysis for complex technical incidents.