Product Support Specialist - South Texas Territory - Remote in Territory

Terex; West Odessa (TX); Remote; USD 80,000 - 95,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to provide technical advice and customer support for Genie brand lifting equipment. This role requires a proactive individual with strong problem-solving abilities and excellent communication skills. The successful candidate will assist customers in the Southern Texas region, ensuring they receive top-notch service training and support. With a focus on quality and safety, this position offers an exciting opportunity to work independently and collaboratively within a dynamic team. If you are detail-oriented and passionate about customer service, this role is perfect for you.

Qualifications

• 3+ years of experience in field service or technical customer support.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Identify and resolve customer concerns with AWP products.
• Assist customers with service training and safe operation.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Computer Skills

Knowledge of Construction Equipment

Education

High School Diploma or Equivalent

Tools

Computers

Hand Tools

Digital Devices

Job description

Position Title : Product Support Specialist

Location : South Texas Territory

Reporting to : Regional Product Support Manager

Travel Required : 70%

This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company.This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the Southern Texas region and the selected candidate must reside in South Texas - preferably in the San Antonio area.

Main Duties and Responsibilities

Identifies and resolves customer concerns with Terex AWP products

Assists customers with their service training needs and information

Assists engineering as requested with the improvement and development of AWP products

Assists all customers with the safe and proper operation

Assist with Terex Product Safety upon request

Requires up to 70% travel (fleet vehicle provided) in the territory of South Texas

Required Qualifications

Must be located in South Texas - preferably the San Antonio area

High school diploma or equivalent

3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)

Must have strong interpersonal and communication skills

Must have strong computer skills

Valid driving license with clean driving records

Knowledge of construction equipment

Preferred Qualifications

Excellent problem-solving skills

Great attitude and high energy

Excellent learning and training skills

Can work independently or in a team environment

Detail oriented with strong problem-solving skills

The ability to manage multiple tasks despite frequent interruptions

Strong orientation towards quality, safety, and continuous improvement

Job knowledge and experience in the AWP industry, and / or related experience in field-based customer product support

Hands-on knowledge of Genie product line is desirable

Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products.(Computers, hand tools, digital devices)

Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products

The salary range for this position is $80,000 - $95,000 annual. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

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