Cloud Site Reliability Engineer
Tyler Technologies, Inc.
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Benefits offered by this job
Job summary
Qualifications
- 2-3+ years of a successful cloud operations or software engineering career.
- Experience deploying and supporting cloud applications, preferably EKS on AWS.
- Familiarity with building observability platforms and using monitoring tools.
Responsibilities
- Implement observability tooling for AWS EKS-based systems.
- Participate in on-call rotations and incident response.
- Conduct root cause analysis to minimize impact on customers.
Skills
Education
Tools
Job description
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Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.
Yarmouth, Maine | Remote
0-5%
- Implement observability tooling to monitor AWS EKS-based systems focusing on performance, reliability, and scalability.
- Participate in on-call rotations, providing critical support as needed. Ensure timely response to incidents and support requests, collaborating effectively on solutions.
- Conduct root cause analysis and implement preventative measures to minimize toil and impact on customers.
- Lead and participate in incident retrospectives to enhance future response efforts.
- Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale.
- Apply software engineering best practices to comprehensively address and resolve problems.
- Collaborate with product support teams to improve reliability, drive efficiency, and enhance customer experience through self-service tools and automation.
- 2-3+ years of a successful cloud operations, software engineering, or technical operations career within reputable technology firms, particularly with large-scale cloud applications.
- Experience building observability platforms and using monitoring tools, such as Datadog.
- Experience driving incident response best practices and using incident management tools, such as PagerDuty and JSM Ops.
- Experience deploying and supporting containerized applications on cloud platforms, preferably EKS on AWS.
- Experience with infrastructure as code technologies, such as Terraform.
- Familiarity with DevOps and CI/CD methodologies.
- Bachelor’s degree in Computer Science or related field.
Salary will generally fall between $93,547 - $152,629 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.
Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.
Requisition Number:2026-8355
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not …
- Extend job offers to candidates we have never spoken with on the phone or in-person
- Request financial information from candidates
- Offer jobs through chat rooms, meetups, or hangouts
If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded.
At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.
To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.
While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.
Join our Talent Network to stay connected and up to date on our latest job openings and talent news.
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