Cloud Services Support Lead (Program Manager – Intermediate)

IPTA; Radford (VA); On-site; USD 100,000 - 140,000; Full time

Job summary

IPT Associates (IPTA) in Radford, VA seeks a Cloud Services Support Lead (Program Manager - Intermediate) to guide a team of cloud architects, system admins, and engineers delivering AWS and Azure projects.

You will manage multiple large cloud initiatives, align SLAs and costs, and serve as the primary customer contact, combining technical leadership with strong program management capabilities and a customer-focused mindset.

Qualifications

• Experience in leading multi-disciplinary teams in cloud projects.
• Proven ability to manage SLAs, cost estimates, and customer communications.
• Active security clearance is required.
• Strong project management and organizational skills.

Responsibilities

• Review SLAs, addendums, and cost estimates for customer cloud projects.
• Act as main point of contact for cloud customers on operational matters.
• Provide day-to-day technical and professional guidance to the cloud team.
• Manage several large projects concurrently.

Skills

Project management

Leadership

Verbal & written communication

Customer-facing professionalism

Education

PMP certification or DAWIA Level III (Program Management)

Bachelor's degree or equivalent experience preferred

Tools

AWS

Azure

Job description

Cloud Services Support Lead (Program Manager - Intermediate)

Radford, VA

At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.

Our Team

At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.

Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth.

We're Looking For People Who

• Are curious and excited about technology
• Like solving problems and figuring things out
• Can take initiative but also enjoy working with a team
• Want to keep learning, growing, and challenging themselves

If you're someone who's eager to jump in, learn something new, and make an impact—you'll fit right in here.

Position Summary:

You will report to Government division leadership and lead a team of cloud architects, system administrators, system engineers, and technical project managers. The team implements, manages, and administers customer projects in AWS and Microsoft Azure.

Key Responsibilities

• Review all service level agreements, addendums, and cost estimates for customer cloud projects
• Act as the main representative and point of contact for cloud customers on operational matters
• Give the cloud team day-to-day technical and professional guidance and leadership
• Manage several large projects at the same time

Required Qualifications

• Experience in computer science, information systems, engineering, business, or a related technical field
• PMP certification or DAWIA Level III (or equivalent) in Program Management
• Active Security Clearance Required
• Professional, customer-facing manner
• Strong verbal and written communication skills
• Experience managing several large projects successfully

Preferred Qualifications

• Bachelor's degree in a technical or business field, or equivalent experience managing application development projects

Education:

Bachelor's degree or equivalent experience preferred.

Certifications:

PMP or DAWIA Level III (Program Management)

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.

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