Cloud Operations Technical Lead

University-System-of-New-Hampshir; Durham (NH); On-site; USD 70,000 - 125,000; Full time

Benefits offered by this job

USNH Benefits

Job summary

The University System of New Hampshire in Durham, NH is seeking a Cloud Operations Technical Lead to guide the Automation and Platform Services team in building, deploying, and maintaining the enterprise IT automation toolkit and CI/CD pipelines. You will lead planning, staffing, and performance reviews while ensuring high availability of cloud, virtualization, and container environments.

Relevant experience includes DevOps, CI/CD, scripting, and strong collaboration with developers, IT staff,

Qualifications

• Bachelor’s degree or higher required; combined with 6 years of IT experience accepted
• Experience leading Automation/Platform teams in enterprise IT environments
• Strong DevOps/CI/CD background and experience with modern tooling
• Proficiency in scripting (Python, Bash, PowerShell, etc.) and automation
• Knowledge of public clouds (AWS/Azure) and VMware virtualization
• Experience with containerization (Docker, Kubernetes) and configuration management
• Understanding of API integration and Site Reliability Engineering practices

Responsibilities

• Provide leadership and supervision to the Automation and Platform Services team
• Oversee all team work, ensuring quality and timely delivery
• Plan and schedule resources; hiring and onboarding; staff development
• Conduct performance reviews and goal setting; manage salary considerations
• Develop and maintain automation environments and CI/CD pipelines
• Support DevOps practices, incident management, and continuous improvement
• Coordinate with application, system administrators, and developers to plan needs
• Maintain and improve system monitoring, performance, and security testing

Skills

Leadership

DevOps

CI/CD

Scripting

API knowledge

Team management

Problem solving

Education

Bachelor’s degree

Associate’s degree

Tools

Docker

Kubernetes

VMware

Azure

AWS

SCCM

Salt

Puppet

APIs

Linux/Apache/MySQL/PHP (LAMP)

Tomcat

Job description

The Cloud Operations Technical Lead is responsible for leading the team charged with building, supporting, and maintaining the E nterprise IT automation toolkit, supporting services, and other processes used within our CI/CD , DevOps , and Infrastructure as Code managed environments. The responsibilities of the cloud operations team is to support the management, configuration, and system and service lifecycle of all virtual machines, containerized environments, cloud compute and storage, all database environments , and support for business AI, business intelligence, and data engineering services. These tools also support the software development operations across several additional departments. The position reports directly to the Cloud Operations and Engineering group manager, which is part of the Enterprise IT Infrastructure service line.Job DescriptionTechnical LeadProvide leadership and supervision to the Automation and Platform Services team staffO versee all work done by the team including being accountable for quality and timeliness of deliveryPlan and schedule the team resourcesPerform hiring and staff onboardingSupport staff professional development and trainingConduct formalized annual as well as ongoing performance reviews and goal settings with staffMotivate staff to meet goals set by strategic initiatives as well as normal workloadInsure employees are adhering to institutional policies, taking appropriate action, verbal and written to improve employee performanceProvide input into merit-based salary adjustments,Automation servicesDevelop and administer the automation and platform services environments hosting mission critical, high availability enterprise applications and web hosting· Configuration management and workflowDevelop and maintain procedures for system management and software deployment tasks as well as providing input into implementing continuous improvement of such practices and processesConsult with developers, application , and system administrators in planning needsDevelop automation for system and application maintenance, configuration, performance monitoring, and security testingDocument all processes, procedures, and servicesMaintain system monitoring of performance, availability, and scalabilityPlatform ServicesProvide integration services for private and public cloud hosting platforms.Provide support for issues that arise with hosting, application hosting, and server applicationsDevelop DevOps, CI/CD, and Configuration Management processesDevelop and service deployment pipelines, in collaboration with development staff, application Administration staff, system administration staffFollow all established incident and problem management practices.Continuous ImprovementResearch and technically assess new web application , development operations, and continuous integration technologies for service development, support, and process improvement.,General IT supportProvide morning, evening, and weekend coverage for time critical events, addressing production issues, or other changes.Other duties as assigned.Minimum Requir e mentsBachelor’s degree and two years of experience in information technology field, Associate’s and four years, or combination of education and experience equal to six yearsLinux/Apache/MySQL/PHP (LAMP) system administrationApache Tomcat or similar experienceFamiliarity working in VMware virtualization environments, Azure, AWS , and other relevant public cloud hosting environmentScripting with common script and development languages (Python, PHP, Bash, PowerShell, etc.)Application/System performance tuning, troubleshooting and monitoringAbility to learn and adapt to new technologies on a near constant basis· Development Operations (DevOps) experienceContinuous Integration and Continuous Deployment (CI/CD) experienceExperience with container orchestration (Docker, Docker Engine, Kubernetes, etc. )Experience with configuration management tools (Salt, Puppet, Systems Center Configuration Manager)Experience with Application Programing Interface (API)Experience, exposure, or knowledge of Site Reliability Engineering and its practicesDocumentation and knowledge sharing abilitiesPreferred QualificationsUnderstanding of Drupal CMS development (internals, themes, modules etc )Understanding of TCP/IP Networking, Virtualization (VMWare) and system hardware.Understanding of other database systems (Oracle, SQL Server)Knowledge of system and application security threats and countermeasuresKnowledge of authentication and authorization via LDAP or Active DirectoryFamiliarity with ITIL/IT Service Management practicesCustomer focused and able to present a positive outlook within the team and to end customersHighly self-motivated yet works well within a teamHighly accountable and works well within a project-driven organizationResult and detail-oriented and ability to work simultaneously on multiple projectsApplicant Instructions:Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)Resume/CVCover LetterApplications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.EEO StatementThe University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.Compensation Pay Range:$69,560.00 - $124,580.00The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human ResourcesLocation:Durham