Cloud Operations Tech Support Analyst - Remote

Lensa; Eden Prairie (MN); Remote; USD 89,000 - 177,000; Full time

Job summary

An innovative organization is seeking a Cloud Operations Tech Support Analyst to join their remote team. This role involves managing cloud infrastructure, providing technical support, and ensuring system availability in line with service level agreements. The ideal candidate will have a strong background in Linux and Windows administration, along with expertise in cloud technologies like Azure. This position offers the opportunity to make a significant impact in the healthcare industry while enjoying a flexible work environment. Join a team dedicated to improving health outcomes and advancing health equity on a global scale.

Benefits

Comprehensive benefits

Incentive programs

Stock options

401k contributions

Qualifications

• 3+ years of Linux and OS patch management experience.
• 2+ years of experience with security best practices.

Responsibilities

• Manage and monitor all cloud infrastructure, including weekend deployments.
• Provide level 2 support for escalated issues and maintain system availability.

Skills

Linux Administration

Windows Administration

Cloud Infrastructure Management

Security Best Practices

Debugging and Problem Determination

Terraform

CI/CD Pipelines

AZ-900 Certification

Education

Bachelor's degree in Computer Science

7+ years of equivalent experience

Tools

Azure

Open IAM

GIT

Job description

Cloud Operations Tech Support Analyst - Remote

3 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Information is the lifeblood of the healthcare industry - everything depends on it. At Optum Insight Technology, you’ll help us streamline the flow of information between payers, healthcare providers, and various stakeholders to deliver the right insights at the right times, driving better outcomes for patients, reducing friction in the health system, and lowering costs. Every day, our work directly impacts the world for the better in meaningful ways.

We live in a time of unprecedented technical capability and possibility. Healthcare is at a pivotal point where even small gains can lead to major transformation. You could be part of that – with your skills and potential to make a lasting impact. Optum Insight Technology is positioned to leverage your skills on pressing technical challenges that are life-changing. The healthcare industry needs your drive, innovation, passion, and technical expertise. Help us serve millions daily. #OptumInsightTech

You’ll enjoy the flexibility to work remotely *from anywhere within the U.S. as you take on these challenges.

Primary Responsibilities

• Manage and monitor all cloud infrastructure, including weekend deployments of production and OS updates as needed.
• Prioritize and resolve tickets from automated alerts and various groups related to server, network, and storage issues.
• Provide level 2 support, including escalated issues.
• Maintain highly available systems in accordance with SLAs.
• Develop and maintain automation for server and application build, testing, and deployment.
• Configure and deploy monitoring tools and scripts for systems and applications.
• Remediate security risks within required compliance timeframes.
• Administer user access, including onboarding, termination, privileges, and authentication.
• Communicate effectively with the Operations team and stakeholders about projects and tasks.
• Monitor and maintain compute and storage systems.
• Identify, categorize, and respond to network, security, and system events.
• Participate in incident, problem, and change management processes.

You’ll be rewarded and recognized for your performance in an environment that challenges you and provides clear development paths. Join us to succeed and grow in your role and beyond.

Required Qualifications

• Bachelor's degree in Computer Science or 7+ years of equivalent experience.
• AZ-900 certification.
• 3+ years of experience with Linux and OS patch management.
• 3+ years of Linux and Windows administration experience.
• 2+ years of security best practices experience.
• 2+ years of debugging and problem determination.
• 2+ years of software installation and updates experience.
• 1+ years of hands-on Azure experience, including services like Entra, AKS, Frontdoor, WAF, VNET, Firewall, NSG, Container Registry, Load Balancer.
• Experience administering an identity solution such as open IAM.
• Experience with Terraform and GIT or similar CI/CD pipelines.

Preferred Qualifications

• AZ-104, AZ-500 certifications.
• Open IAM experience.
• ITSM/SaaS experience.
• Healthcare and/or Financial PHI/PII Data Protection experience.
• Knowledge of security and compliance standards (e.g., MARS-E, NIST 800-53).

The salary range for this role is $89,800 to $176,700 annually, based on full-time employment, experience, certifications, and other factors. UnitedHealth Group offers comprehensive benefits, incentive programs, stock options, and 401k contributions. Benefits are subject to eligibility.

Application deadline: This posting remains for at least 2 business days or until a sufficient candidate pool is achieved. The posting may be removed earlier if volume is high.

Our mission is to help people live healthier lives and improve the health system for everyone. We are committed to equity, environmental sustainability, and addressing health disparities, especially for marginalized groups.

UnitedHealth Group is an Equal Opportunity Employer and a drug-free workplace. Candidates must pass a drug test before employment.