Cloud Operations Monitoring Specialist (Remote - 2nd Shift)

Prattwhitney; Massachusetts; Hybrid; USD 87,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Three weeks vacation

401(k) plan with match

Tuition reimbursement

Student Loan Repayment

Life insurance

Disability coverage

Pet insurance

Parental leave

Job summary

RTX is seeking a seasoned Cloud Operations professional to join the PST program and embedded XetaCloud Operations team. You will support day-to-day cloud operations, primarily on Microsoft Azure and AWS, manage Linux/Windows VMs, and help mature the cloud ecosystem with incident resolution and proactive improvements.

The role entails on-call rotation, documentation, and adherence to IT policies. Remote work is allowed from the U.S. with potential site visits as needed.

Qualifications

• University degree with 5+ years experience, or advanced degree with 3+ years, or 9 years in lieu of a degree.
• Experience in multi-cloud environments (Azure and AWS) including networking, architecture, and infrastructure.
• Experience with Windows Server and Red Hat Enterprise Linux.
• Experience with monitoring tools (Datadog, Azure Monitor, AWS CloudWatch, etc.).
• Experience managing production infrastructure using ITIL v3/4.
• Technical communication skills for user-facing documentation.

Responsibilities

• Provide cloud operations services for Azure and AWS.
• Administer Linux and Windows Server VMs.
• Resolve incidents and fulfill service requests.
• Investigate and permanently resolve problems.
• Contribute to proactive problem management.
• Design, document, test, and implement changes.
• Support compliance and vulnerability management.
• Improve monitoring and automation.
• Participate in 24/7 on-call rotation; second shift.

Skills

Cloud operations

Multi-cloud

Linux administration

Windows administration

ITIL processes

Technical writing

On-call rotations

Incident management

Education

Bachelor's degree

Advanced degree

Experience in lieu of degree

Tools

Datadog

Azure Monitor

AWS CloudWatch

ServiceNow

Netscout

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

RTX is seeking an experienced and motivated technologist to join our Cloud Operations team for the PST program. As part of the PST program they will be embedded within our XetaCloud Operations team and they will work within an Agile product team to support day to day operations, improve maturity of the cloud ecosystem, develop operations best practices, cloud maturity plans and documentation to comply with IT policy various compliance requirements.

What You Will Do

• Provide cloud operations services and support for primarily Microsoft Azure and potentially some Amazon AWS environments.
• Provide system administration services for Linux and Windows Server virtual machines.
• Resolve incidents and fulfill service requests.
• Investigate and permanently resolve problems.
• Contribute to proactive problem management.
• Design, document, test, implement changes.
• Contribute to compliance and vulnerability management through patching, endpoint protection, and maintenance of key software installed on VMs.
• Contribute to enhancement of monitoring and automation.
• This role requires participation in a 24/7 on call rotation roster - day to be confirmed.
• The role is a second shift opportunity to allow for added coverage required by the PST program.

Qualifications

You Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
• Experience working in a multi-cloud environment including Microsoft Azure and Amazon Web Services including their associated networking, architecture, and infrastructure.
• Experience with Microsoft Windows Server and Red Hat Enterprise Linux.
• Experience with Datadog, Azure Monitor, AWS Cloudwatch, ServiceNow, Statseeker, Netscout, and/or other monitoring tools.
• Experience managing production infrastructure and applications utilizing ITIL v3 (2011) or v4 best practices.
• Technical communication including the ability to author professional user facing documentation targeted at various user audiences.

We Prefer

• Microsoft Azure/AWS certifications.
• Experience with SQL Server, Log Analytics, and Qlik.

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Role Type: Remote This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.