Cloud Operations Monitoring Specialist (Remote - 2nd Shift)

RTX; Boston (MA); À distance; USD 87 000 - 165 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Three weeks of vacation

Generous 401(k) with matching

Tuition reimbursement

Student Loan Repayment Program

Life insurance

Disability coverage

Employee Assistance Program

Résumé du poste

RTX, the world’s largest aerospace and defense company, is seeking a Remote Cloud Operations Engineer to provide cloud operations services for Azure and AWS, manage Linux and Windows Server VM administration, and handle incident response. The role emphasizes on-call rotation, problem management, and proactive monitoring to ensure service reliability.

This position requires 5+ years in multi-cloud environments, strong ITIL-aligned practices, and excellent technical documentation.

Qualifications

• Experience in multi-cloud environments (Azure and AWS).
• Experience with Windows Server and Red Hat Linux.
• Experience with monitoring and IT operations tools.
• Experience with ITIL v3/v4 and producing user-facing docs.
• Strong technical communication.

Responsabilités

• Provide cloud operations services for Azure and potentially AWS environments.
• Administer Linux and Windows Server VMs.
• Resolve incidents and fulfill service requests.
• Investigate and permanently resolve problems.
• Contribute to proactive problem management.
• Design, document, test, and implement changes.
• Contribute to monitoring and vulnerability management.

Connaissances

Multi-cloud (Azure & AWS)

Windows Server

Red Hat Linux

Monitoring tools

ITIL best practices

Technical communication

Formation

University degree

Advanced degree

Outils

Datadog

Azure Monitor

AWS CloudWatch

ServiceNow

Statseeker

Netscout

Description du poste

Date Posted: 2026-10-14

Country: United States of America

Location: US-MA-REMOTE

Position Role Type: Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

What You Will Do

• Provide cloud operations services and support for primarily Microsoft Azure and potentially some Amazon AWS environments.
• Provide system administration services for Linux and Windows Server virtual machines.
• Resolve incidents and fulfill service requests.
• Investigate and permanently resolve problems.
• Contribute to proactive problem management.
• Design, document, test, implement changes.
• Contribute to compliance and vulnerability management through patching, endpoint protection, and maintenance of key software installed on VMs.
• Contribute to enhancement of monitoring and automation.
• This role requires participation in a 24/7 on call rotation roster - day to be confirmed.
• The role is a second shift opportunity to allow for added coverage required by the PST program.

Qualifications You Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
• Experience working in a multi-cloud environment including Microsoft Azure and Amazon Web Services including their associated networking, architecture, and infrastructure.
• Experience with Microsoft Windows Server and Red Hat Enterprise Linux.
• Experience with Datadog, Azure Monitor, AWS Cloudwatch, ServiceNow, Statseeker, Netscout, and/or other monitoring tools.
• Experience managing production infrastructure and applications utilizing ITIL v3 (2011) or v4 best practices.
• Technical communication including the ability to author professional user facing documentation targeted at various user audiences.

Qualifications We Prefer

• Microsoft Azure/AWS certifications.
• Experience with SQL Server, Log Analytics, and Qlik.

What We Offer:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Role Type: Remote

This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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