Cloud Operations Manager

Leidos; Alexandria (VA); On-site; USD 131,000 - 237,000; Full time

Job summary

Leidos in Alexandria, VA leads the transformation of critical Coast Guard mission support through advanced cloud operations on AWS and Azure. The Cloud Operations Manager will manage day-to-day IT services, drive incident response, and guide a high-performing team to ensure reliability, security, and performance aligned with federal standards.

The role emphasizes governance, continuous improvement, and collaboration with government stakeholders to advance cloud modernization and mission

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; Masters with 6+ years preferred.
• 8+ years in IT operations management, including 3+ years in federal contracts.
• Experience with ITIL-based service management and incident/change/configuration processes.
• Experience with Agile teams and workflows.
• Strong knowledge of federal IT compliance standards (FISMA, NIST, FedRAMP, RMF).

Responsibilities

• Lead cloud operations across AWS and Azure to meet mission requirements.
• Ensure SLAs, KPIs, and performance reporting.
• Provide executive-level performance reporting and risk assessments.
• Manage and mentor technical teams; align resources with mission needs.
• Strengthen cybersecurity posture and manage ATO and continuous monitoring.
• Drive continuous improvement and modernization initiatives.

Skills

IT operations management

Federal contract experience

Team leadership

ITIL service management

Agile delivery

Security/compliance knowledge

Excellent communication

Education

Bachelor's degree in IT/CS/Engineering

Master's degree (preferred)

Job description

Description

Join us in transforming how technology serves those who serve.

At Leidos, we're not just delivering solutions – we're pioneering the future of defense and intelligence technology. Our diverse teams of innovators unite around a singular purpose: empowering our customers to succeed in their critical missions. We believe in leading with integrity, investing in our communities, and building sustainably for tomorrow.

Shape the future of digital defense.

Our Digital Modernization sector is at the forefront of next-generation technology, architecting cutting‑edge solutions in cyber defense, logistics optimization, security operations, and decision intelligence. We're the minds behind the mission‑critical systems that keep our nation secure.

Your opportunity to lead transformation.

Leidos is seeking an experienced Cloud Operations Manager to lead cloud operations and service delivery initiatives supporting the United States Coast Guard's Command, Control, Communications, Computers, Cyber, and Intelligence Service Center (C5ISC) in Alexandria, VA. In this role, you will lead a high‑performing team responsible for delivering secure, reliable, and modern IT services across AWS and Azure cloud environments that support critical Coast Guard missions. You will partner with government leadership and cross‑functional technical teams to drive operational excellence, strengthen cybersecurity, modernise cloud services, and improve mission outcomes across the Coast Guard enterprise.

Ready to engineer solutions that matter?

The Cloud Operations Manager plays a central role in ensuring that the contract’s IT services and solutions are delivered effectively, efficiently, and in compliance with government regulations and service‑level agreements (SLAs). This role bridges program management, technical execution, and customer liaison, with accountability for day‑to‑day operations. Some of the areas the candidate will be responsible for are service delivery and performance management, customer and stakeholder engagement, incident management, continuous improvement, modernisation and people management activities.

Primary Tasks

• Lead secure, reliable, and high‑performing cloud and IT operations across AWS, Azure, cybersecurity, service desk, and application support environments supporting critical U.S. Coast Guard missions.
• Deliver operational excellence by ensuring contractual requirements, SLAs, key performance indicators (KPIs), and customer expectations are consistently achieved while driving a culture of continuous improvement.
• Serve as a trusted advisor to government stakeholders, providing operational insights, executive‑level performance reporting, risk assessments, and strategic recommendations that support mission success.
• Lead, mentor, and develop high‑performing technical teams, ensuring the right skills, resources, and priorities remain aligned to evolving operational and mission requirements.
• Strengthen the program’s cybersecurity posture by maintaining compliance with federal security frameworks and standards, including FISMA, NIST RMF, FedRAMP, DoD Impact Levels, and Zero Trust initiatives.
• Drive rapid incident response, proactive problem management, and operational governance practices - including Change and Configuration Management - that improve service reliability and minimize mission disruption.
• Partner with agency security leadership to support audit readiness, vulnerability remediation, Authority to Operate (ATO) activities, continuous monitoring, and ongoing compliance efforts.
• Advance cloud modernisation initiatives by leveraging automation, cloud‑native technologies, Agile delivery practices, ITIL service management, and DevSecOps methodologies to improve operational efficiency.
• Collaborate with cloud engineering teams to optimise cloud architectures, observability, performance, scalability, resiliency, and cost efficiency across mission workloads.
• Lead operational governance through performance management, resource planning, workforce development, and strategic roadmap execution to ensure long‑term programme success.
• Identify opportunities to enhance service delivery through developing innovation, automation, and operational best practices that improve customer outcomes and mission readiness.
• Represent the programme across cross‑functional teams, government stakeholders, and enterprise modernisation initiatives, helping shape the future direction of cloud operations supporting the U.S. Coast Guard.
• Identify and solve complex problems that may involve multiple stakeholders, other projects or teams external to the Operations team – communicates with parties within and outside of own area and requires the ability to influence others on policies, practices and procedures.

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related fieldor Masters with 6+ years of prior relevant experience. Generally has 4+ years of experience supervising or leading teams or projects.
• 8+ years of IT operations management experience, including 3+ years in a federal contract environment.
• 4+ years of experience supervising/leading teams or projects.
• Experience with ITIL‑based service management, incident/problem/change/configuration processes.
• Experience with Agile based teams and workflows.
• Strong knowledge of federal IT compliance standards (FISMA, NIST, FedRAMP, RMF).
• Demonstrated ability to manage cross‑functional technical teams in high‑availability environments.
• Excellent communication and stakeholder engagement skills.

Clearance Requirement

• Current and active Public Trust/ADP1/IT-I.

Preferred Qualifications

• PMP or equivalent project management certification.
• ITIL v4 certification.
• CISSP, CISM, or related security certification.
• Prior experience supporting DoD, DHS, or Civilian agencies.

Certifications

One or more of the following certs is good to have:

• CompTIA Security+, SysOps Administrator, AWS SysOps Admin, MS Azure Admin, or other Cloud certifications, particularly in Azure and/or AWS.
• Active management certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or other relevant credentials.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Pay Range

Pay Range $131,300.00 - $237,350.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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