Cloud Operations Manager

SDFM; Alexandria (VA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid leave

Retirement benefits

Job summary

Leidos is seeking a Cloud Operations Manager to lead cloud operations and service delivery supporting the U.S. Coast Guard’s C5ISC in Alexandria, VA.

You will guide a high‑performing team delivering secure, reliable IT services across AWS and Azure, align with government leadership, and drive cybersecurity modernization while ensuring SLAs and mission readiness. You will partner with cross‑functional teams to improve operational excellence, implement DevSecOps practices, and advance cloud

Qualifications

• Experience leading IT operations in federal contracts.
• “ITIL-based service management and change/configuration processes are required.
• Experience with Agile teams and workflows.
• Strong knowledge of FISMA, NIST, FedRAMP, RMF security standards.
• Proven ability to manage cross-functional technical teams in high-availability environments.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead secure, reliable cloud and IT operations across AWS and Azure for Coast Guard mission support.

Skills

IT operations management

Team leadership

ITIL processes

Agile methodologies

Federal IT compliance

Cloud (AWS/Azure)

Security awareness

Stakeholder engagement

Education

Bachelor's degree in IT/CS/Engineering

Master's degree with 6+ years' experience

Tools

AWS

Azure

ServiceNow

Job description

Description

Join us in transforming how technology serves those who serve.

At Leidos, we're not just delivering solutions – we're pioneering the future of defense and intelligence technology. Our diverse teams of innovators unite around a singular purpose: empowering our customers to succeed in their critical missions. We believe in leading with integrity, investing in our communities, and building sustainably for tomorrow.

Shape the future of digital defense.

Our Digital Modernization sector is at the forefront of next-generation technology, architecting cutting-edge solutions in cyber defense, logistics optimization, security operations, and decision intelligence. We're the minds behind the mission-critical systems that keep our nation secure.

Your opportunity to lead transformation.

Leidos is seeking an experienced Cloud Operations Manager to lead cloud operations and service delivery initiatives supporting the United States Coast Guard's Command, Control, Communications, Computers, Cyber, and Intelligence Service Center (C5ISC) in Alexandria, VA. In this role, you will lead a high-performing team responsible for delivering secure, reliable, and modern IT services across AWS and Azure cloud environments that support critical Coast Guard missions. You will partner with government leadership and cross-functional technical teams to drive operational excellence, strengthen cybersecurity, modernize cloud services, and improve mission outcomes across the Coast Guard enterprise.

Ready to engineer solutions that matter?

The Cloud Operations Manager plays a central role in ensuring that the contract’s IT services and solutions are delivered effectively, efficiently, and in compliance with government regulations and service-level agreements (SLAs). This role bridges program management, technical execution, and customer liaison, with accountability for day-to-day operations. Some of the areas the candidate will be responsible for are service delivery and performance management, customer and stakeholder engagement, incident management, continuous improvement, modernization and people management activities.

Primary Tasks:

• Lead secure, reliable, and high-performing cloud and IT operations across AWS, Azure, cybersecurity, service desk, and application support environments supporting critical U.S. Coast Guard missions.
• Deliver operational excellence by ensuring contractual requirements, SLAs, key performance indicators (KPIs), and customer expectations are consistently achieved while driving a culture of continuous improvement.
• Serve as a trusted advisor to government stakeholders, providing operational insights, executive-level performance reporting, risk assessments, and strategic recommendations that support mission success.
• Lead, mentor, and develop high-performing technical teams, ensuring the right skills, resources, and priorities remain aligned to evolving operational and mission requirements.
• Strengthen the program's cybersecurity posture by maintaining compliance with federal security frameworks and standards, including FISMA, NIST RMF, FedRAMP, DoD Impact Levels, and Zero Trust initiatives.
• Drive rapid incident response, proactive problem management, and operational governance practices - including Change and Configuration Management - that improve service reliability and minimize mission disruption.
• Partner with agency security leadership to support audit readiness, vulnerability remediation, Authority to Operate (ATO) activities, continuous monitoring, and ongoing compliance efforts.
• Advance cloud modernization initiatives by leveraging automation, cloud-native technologies, Agile delivery practices, ITIL service management, and DevSecOps methodologies to improve operational efficiency.
• Collaborate with cloud engineering teams to optimize cloud architectures, observability, performance, scalability, resiliency, and cost efficiency across mission workloads.
• Lead operational governance through performance management, resource planning, workforce development, and strategic roadmap execution to ensure long-term program success.
• Identify opportunities to enhance service delivery through developing innovation, automation, and operational best practices that improve customer outcomes and mission readiness.
• Represent the program across cross-functional teams, government stakeholders, and enterprise modernization initiatives, helping shape the future direction of cloud operations supporting the U.S. Coast Guard.
• Identify and solve complex problems that may involve multiple stakeholders, other projects or teams external to the Operations team – communicates with parties within and outside of own area and requires the ability to influence others on policies, practices and procedures.

Basic Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related fieldor Masters with 6+ years of prior relevant experience. Generally has 4+ years of experience supervising or leading teams or projects.
• 8+ years of IT operations management experience, including 3+ years in a federal contract environment.
• 4+ years of experience supervising/leading teams or projects.
• Experience with ITIL-based service management, incident/problem/change/configuration processes.
• Experience with Agile based teams and workflows.
• Strong knowledge of federal IT compliance standards (FISMA, NIST, FedRAMP, RMF).
• Demonstrated ability to manage cross-functional technical teams in high-availability environments.
• Excellent communication and stakeholder engagement skills.

Clearance Requirement:

• Current and active Public Trust/ADP1/IT-I.

Preferred Qualifications

• PMP or equivalent project management certification.
• ITIL v4 certification.
• CISSP, CISM, or related security certification.
• Prior experience supporting DoD, DHS, or Civilian agencies.

Certifications:

One or more of the following certs is good to have:

• CompTIA Security+, SysOps Administrator, AWS SysOps Admin, MS Azure Admin, or other Cloud certifications, particularly in Azure and/or AWS.
• Active management certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or other relevant credentials.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.