Cloud Operations Engineer II

Talanto; Northern (KY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

11:11 is seeking an experienced Cloud Operations Engineer (L2) to manage all aspects of our cloud compute systems. This full-time role involves capacity planning, cluster provisioning, fleet management, alert monitoring and on-call escalations, reporting to the Manager of Cloud Operations.

The ideal candidate has a bachelor’s degree in a technical discipline, 4+ years as an enterprise VMware administrator, and relevant VMware certifications.

Qualifications

• Bachelor’s degree in a technical discipline is required.
• 4+ years of hands-on enterprise VMware administration experience.
• VMware certifications (VCP/VCAP) preferred.

Responsibilities

• Owns and manages cloud compute systems, including capacity planning and cluster provisioning.
• Monitors environment, handles escalations and on-call rotations.
• Develops KPIs for cloud capacity and reliability; provides timely customer-facing responses.

Skills

VMware administrator

On-call support

VMware NSX

Cloud infrastructure

Education

Bachelor’s degree in a technical discipline

Tools

vCenter

vCloudDirector

NSX

Veeam

Zerto

Job description

Important: if an employer asks you to log into their system via iCloud or Google, send a code, an SMS or Telegram password, run some code, or install software — refuse. These are signs of fraud.

The Role:

11:11 is looking for an experiencedCloud Operations EngineerL2 to help manage all aspects of 11:11’s cloudcomputesystems. This position is responsible for the optimization, implementation and maintaining our organizations cloud-based systems. The Cloud Engineer will be involved with capacity planning, cluster provisioning, fleet management, alert monitoring, and escalations. This position will require an individual with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Cloud Operations.

Responsibilities:

• Provide complete ownership and accountability of all responsibilities assigned regarding 11:11’s cloudcomputesystems.
• Responsible for cluster provisioning, alert monitoring, and environmental management
• Act as an 11:11 escalation engineer for customer problems including participation in engineering on-call rotation after hours.
• Provide escalation support to Level I Cloud Operations Engineers
• Develop, track, and report KPIs associated with cloud system capacity (CPU, memory, storage, etc.)
• Provide accurate, timely and professional responses to escalated customer tickets from support. These actions ensure a good customer experience.
• Deliver superior customer service while maintaining professional relationships.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications:

• Bachelor’s degree in technical discipline or anequivalent years of work experiencerequired.
• 4+ years recent experience as a technical, hands-on, enterprise VMware administrator
• VMware VCP or VCAP certified preferred.
• Extensive knowledge and experience using VMware management tools (vCenter,vCloudDirector, VMware Configuration Manager, NSX) preferred.
• Experience with backup and DR solutions such as Veeam and Zerto preferred.
• Understanding of cloud-based infrastructure services, such as BaaS, IaaS andDRaaS.
• Experience working with global data center environments.
• Must be legally eligible to work in the United States without visa sponsorship.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.