Cloud Operations Engineer

WEB-TPA, Inc.; United States; Hybrid; USD 109,000 - 178,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer match

Paid time off

Holidays

Wellness program

Job summary

GuideWell seeks a Cloud Operations Engineer to own ongoing AWS-based workloads, build automation, and establish runbooks for reliable cloud operations. You will work in a standard business-hours EST role with a shared on-call rotation, focusing on automation and operational standards rather than dashboards.

Responsibilities include monitoring setup, patch automation, DR runbooks, incident response, and ensuring workloads meet readiness criteria before going live.

Qualifications

• 6+ years related work experience in infrastructure operations or systems engineering with 4+ years experience operating cloud workloads.
• 1+ years direct supervisory/management experience.
• Bachelor's degree required.
• Strong hands-on AWS experience running production workloads.
• Proficiency in a programming or scripting language such as Python or Go.
• Hands-on Terraform and CI/CD pipeline experience.
• Experience defining and operating against SLOs and error budgets.
• Observability tooling experience with CloudWatch, Prometheus, Grafana, Datadog, or equivalent.
• Incident management and on-call experience in a production environment.
• Kubernetes or EKS in production.

Responsibilities

• Build and maintain monitoring and alerting for migrated workloads. Alert on conditions that require action.
• Automate patching, backup validation, certificate renewal, and other recurring operational tasks.
• Define and enforce operational readiness criteria a workload must meet before it goes live in cloud.
• Build and test disaster recovery runbooks. Validate recovery time and recovery point targets through failover exercises.
• Respond to incidents, participate in the on-call rotation, and drive root cause to closure.
• Convert manual procedures into executable automation and self-healing where the task is repeatable.
• Track availability and operational health against defined targets. Report on recurring issues.
• Manage backup, retention, and restore testing for cloud workloads.
• Troubleshoot and maintain AWS compute, including Windows Server and Linux instances.
• Partner with infrastructure operations to transition migrated workloads into steady-state support.
• Maintain runbooks and operational documentation a new on-call engineer can use unaided.

Skills

AWS

Python

Go

Terraform

CI/CD

SLOs

CloudWatch

Prometheus

Grafana

Datadog

Kubernetes

Incident management

On-call

Automation

Education

Bachelor's degree

Tools

Terraform

Job description

We're moving workloads to AWS, and this is the person who keeps them running afterward: patched, backed up, monitored, and recoverable. The Cloud Operations Engineer owns that ongoing operational work and builds automation so it doesn't keep growing headcount as the estate grows.

This role is a standard business-hours on eastern standard time zone engineering role with a shared on-call rotation, not a NOC or shift job. The focus is building automation and operational standards, not watching dashboards.

What You Will Be Doing

• Build and maintain monitoring and alerting for migrated workloads. Alert on conditions that require action.
• Automate patching, backup validation, certificate renewal, and other recurring operational tasks.
• Define and enforce operational readiness criteria a workload must meet before it goes live in cloud.
• Build and test disaster recovery runbooks. Validate recovery time and recovery point targets through failover exercises.
• Respond to incidents, participate in the on-call rotation, and drive root cause to closure.
• Convert manual procedures into executable automation and self-healing where the task is repeatable.
• Track availability and operational health against defined targets. Report on recurring issues.
• Manage backup, retention, and restore testing for cloud workloads.
• Troubleshoot and maintain AWS compute, including Windows Server and Linux instances.
• Partner with infrastructure operations to transition migrated workloads into steady-state support.
• Maintain runbooks and operational documentation a new on-call engineer can use unaided.

What We Require

• 6+ years related work experience in infrastructure operations or systems engineering with 4+ years experience operating cloud workloads
• 1+ years direct supervisory/management experience
• Related Bachelor's degree required
• Strong hands-on AWS experience running production workloads.
• Proficiency in a programming or scripting language such as Python or Go.
• Hands-on Terraform and CI/CD pipeline experience.
• Experience defining and operating against SLOs and error budgets.
• Observability tooling experience with CloudWatch, Prometheus, Grafana, Datadog, or equivalent.
• Incident management and on-call experience in a production environment.
• Strong hands-on AWS experience running production workloads.
• Proficiency in a programming or scripting language such as Python or Go.
• Hands-on Terraform and CI/CD pipeline experience.
• Experience defining and operating against SLOs and error budgets.
• Observability tooling experience with CloudWatch, Prometheus, Grafana, Datadog, or equivalent.
• Incident management and on-call experience in a production environment.
• Proficiency in a programming or scripting language such as Python or Go.
• Hands-on Terraform and CI/CD pipeline experience.
• Experience defining and operating against SLOs and error budgets.
• Observability tooling experience with CloudWatch, Prometheus, Grafana, Datadog, or equivalent.
• Incident management and on-call experience in a production environment.
• Kubernetes or EKS in production.

What We Prefer

• Multi-region or disaster recovery design, including failover testing.
• Healthcare, financial services, or other regulated industry experience.
• AWS GovCloud experience. Chaos engineering or resilience testing.
• AWS certification such as DevOps Engineer, SysOps Administrator, or Solutions Architect.

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.
• This position offers a hybrid work arrangement which combines flexibility with in office engagement. Team schedules are determined based on role requirements and business needs. Travel to and from our corporate offices may be required.

What We Offer

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Offer/Hiring Range: $109,300 - $136,600Annualized Salary Range: $109,300 - $177,600 Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.