Cloud Operations Engineer

Florida Blue; United States; Hybrid; USD 109,000 - 178,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with company match

Paid time off

Volunteer time off

Wellness program

Hybrid work arrangement

Job summary

Florida Blue is seeking a Cloud Operations Engineer to own ongoing operational work for AWS workloads, building automation to minimize headcount growth as the estate scales.

In this role, you will implement monitoring, automation for patching and backups, disaster recovery runbooks, and on-call incident response, all while establishing robust runbooks and steady-state support for migrated workloads.

Qualifications

• 6+ years in infrastructure operations or systems engineering.
• 4+ years operating cloud workloads.
• 1+ year of supervisory/management experience.
• Related Bachelor's degree required.
• Strong hands-on AWS production workloads experience.
• Proficiency in Python or Go.
• Hands-on Terraform and CI/CD pipelines.
• Experience defining and operating against SLOs and error budgets.
• Observability tooling experience (CloudWatch, Prometheus, Grafana, Datadog).
• On-call experience in a production environment.
• Kubernetes or EKS in production.

Responsibilities

• Build and maintain monitoring for migrated workloads.
• Automate patching, backup validation, and certificate renewal.
• Define operational readiness criteria before cloud deployment.
• Develop disaster recovery runbooks and test failovers.
• Respond to incidents and participate in on-call rotation.
• Automate manual procedures into repeatable tasks.
• Track availability and report recurring issues.
• Manage backup retention and restore testing for cloud workloads.
• Troubleshoot AWS compute, including Windows and Linux.
• Partner to transition migrated workloads to steady-state support.
• Maintain runbooks and on-call documentation.

Skills

AWS

Python

Go

Terraform

CI/CD

SLOs & error budgets

Observability

Incident management

Kubernetes (EKS)

Education

Bachelor's degree

Tools

Terraform

CI/CD pipelines

CloudWatch

Prometheus

Grafana

Datadog

Kubernetes

Job description

We're moving workloads to AWS, and this is the person who keeps them running afterward: patched, backed up, monitored, and recoverable. The Cloud Operations Engineer owns that ongoing operational work and builds automation so it doesn't keep growing headcount as the estate grows.

This role is a standard business-hours on eastern standard time zone engineering role with a shared on-call rotation, not a NOC or shift job. The focus is building automation and operational standards, not watching dashboards.

What You Will Be Doing

• Build and maintain monitoring and alerting for migrated workloads. Alert on conditions that require action.
• Automate patching, backup validation, certificate renewal, and other recurring operational tasks.
• Define and enforce operational readiness criteria a workload must meet before it goes live in cloud.
• Build and test disaster recovery runbooks. Validate recovery time and recovery point targets through failover exercises.
• Respond to incidents, participate in the on-call rotation, and drive root cause to closure.
• Convert manual procedures into executable automation and self-healing where the task is repeatable.
• Track availability and operational health against defined targets. Report on recurring issues.
• Manage backup, retention, and restore testing for cloud workloads.
• Troubleshoot and maintain AWS compute, including Windows Server and Linux instances.
• Partner with infrastructure operations to transition migrated workloads into steady-state support.
• Maintain runbooks and operational documentation a new on-call engineer can use unaided.

What We Require

• 6+ years related work experience in infrastructure operations or systems engineering with 4+ years experience operating cloud workloads
• 1+ years direct supervisory/management experience
• Related Bachelor's degree required
• Strong hands-on AWS experience running production workloads.
• Proficiency in a programming or scripting language such as Python or Go.
• Hands-on Terraform and CI/CD pipeline experience.
• Experience defining and operating against SLOs and error budgets.
• Observability tooling experience with CloudWatch, Prometheus, Grafana, Datadog, or equivalent.
• Incident management and on-call experience in a production environment.
• Strong hands-on AWS experience running production workloads.
• Proficiency in a programming or scripting language such as Python or Go.
• Hands-on Terraform and CI/CD pipeline experience.
• Experience defining and operating against SLOs and error budgets.
• Observability tooling experience with CloudWatch, Prometheus, Grafana, Datadog, or equivalent.
• Incident management and on-call experience in a production environment.
• Proficiency in a programming or scripting language such as Python or Go.
• Hands-on Terraform and CI/CD pipeline experience.
• Experience defining and operating against SLOs and error budgets.
• Observability tooling experience with CloudWatch, Prometheus, Grafana, Datadog, or equivalent.
• Incident management and on-call experience in a production environment.
• Kubernetes or EKS in production.

What We Prefer

• Multi-region or disaster recovery design, including failover testing.
• Healthcare, financial services, or other regulated industry experience.
• AWS GovCloud experience. Chaos engineering or resilience testing.
• AWS certification such as DevOps Engineer, SysOps Administrator, or Solutions Architect.

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.
• This position offers a hybrid work arrangement which combines flexibility with in office engagement. Team schedules are determined based on role requirements and business needs. Travel to and from our corporate offices may be required.

What We Offer

As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Offer/Hiring Range: $109,300 - $136,600Annualized Salary Range: $109,300 - $177,600 Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.