Cloud Native Architect – Observability & Hybrid Cloud

Hispanic Alliance for Career Enhancement; Massachusetts; Hybrid; USD 144,200 - 288,400; Full time

Job summary

CVS Health is seeking a Principal Architect to own observability and hybrid cloud architecture across on‑prem and multi‑cloud deployments (Azure, AWS, GCP). You will write architecture docs, build proof‑of‑concepts, and guide telemetry standards and instrumentation patterns with an OpenTelemetry‑first approach using Grafana stack.

This hands‑on role requires 10+ years in infrastructure/architecture, strong collaboration with engineering and security teams, and ability to define SLOs/SLIs,

Qualifications

• 10+ years in infrastructure, cloud architecture, platform engineering, or SRE
• 8+ years of architecture work in observability, cloud infrastructure, or both at a large enterprise
• Solid experience with at least two of Azure, AWS, or GCP -- including networking, identity, compute, and storage
• 5+ years with Kubernetes in production
• 5+ years with OpenTelemetry or similar frameworks
• 5+ years with observability platforms: Grafana/Mimir/Loki/Tempo, Prometheus, Datadog, Splunk, Dynatrace, or comparable tools
• Experience defining SLOs/SLIs and building alerting strategies at an organizational level
• Proven track record writing architecture standards that other teams adopted and followed

Responsibilities

• Own the enterprise observability reference architecture covering metrics, logs, traces, and events across all environments (cloud and on‑prem)
• Drive the OpenTelemetry‑first instrumentation strategy -- standard libraries, semantic conventions, collector topologies, and pipeline design
• Build and operate telemetry pipelines on Grafana Mimir, Loki, and Tempo, including multi‑tenant configurations, retention policies, and capacity planning
• Define how we measure reliability: SLOs, SLIs, error budgets, and alerting frameworks -- consistently across all lines of business
• Own the integration between observability tooling and incident management (ServiceNow ITOM, xMatters)
• Drive telemetry schema standards to ensure teams emit data that is useful downstream, not just technically compliant
• Build and maintain reference architectures for our hybrid footprint: OpenShift on‑prem with KVM/libvirt and Dell PowerFlex storage, plus Azure, AWS, and GCP
• Lead standards work around workload identity and federation using SPIFFE/SPIRE and cloud‑native IAM patterns
• Provide guidance on compute runtime selection -- containers vs. VMs vs. bare metal vs. serverless -- with a clear decision framework for teams
• Help teams connect autoscaling and capacity planning behavior to actual telemetry signals
• Push FinOps maturity forward by integrating cost data into the observability stack, establishing unit economics, and working toward open billing standards like FOCUS
• Identify where AI/ML adds practical value in our observability stack -- anomaly detection, root cause analysis, log clustering, and smarter alerting
• Define observability standards for AI‑powered systems (agents, RAG pipelines)
• Ensure new AI‑powered platforms are instrumented correctly from day one
• Participate in cross‑functional architecture working groups focused on observability and hybrid cloud standards
• Publish architecture decision records and reference implementations
• Mentor architects and engineers; conduct architecture reviews to raise the bar
• Work with security and compliance on HIPAA, SOX, and PCI requirements as they apply to telemetry and cloud infrastructure
• Represent CVS Health in vendor evaluations and stay connected to open‑source ecosystem (CNCF, OpenTelemetry, Grafana Labs)

Skills

Infrastructure experience

Cloud architecture

Observability mindset

Communication with leadership

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

Kubernetes (OpenShift, EKS, AKS, GKE)

OpenTelemetry

Grafana (Mimir, Loki, Tempo)

Prometheus

Datadog

Splunk

Dynatrace

Terraform

Pulumi

Helm

ArgoCD

SPIFFE/SPIRE

Job description

CVS Health is seeking a Principal Architect to own observability and hybrid cloud architecture across on‑prem and multi‑cloud deployments (Azure, AWS, GCP). You will write architecture docs, build proof‑of‑concepts, and guide telemetry standards and instrumentation patterns with an OpenTelemetry‑first approach using Grafana stack.

This hands‑on role requires 10+ years in infrastructure/architecture, strong collaboration with engineering and security teams, and ability to define SLOs/SLIs,