Cloud Engineer, Observability Platforms

Vanguard; Charlotte (NC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Vanguard in Charlotte, NC is seeking an Observability Engineer to design and operate cloud-based observability platforms across logs, metrics, and traces. You will enable teams with reliable, scalable services and champion AI-assisted operations as part of Observability 2.0.

You will partner with application teams, platform vendors, and internal stakeholders to implement AWS-based solutions, container orchestration, and IaC-driven deployments while maintaining strong developer experience and

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years in cloud engineering/platform engineering roles.
• 3+ years experience with AWS services and cloud-native architectures.
• Hands-on with Docker and orchestration (ECS and/or Kubernetes).
• Experience with serverless architectures and modern cloud design patterns.
• Strong programming and automation with Python or Bash.
• Experience with observability/monitoring tools (e.g., OpenTelemetry, CloudWatch).
• Hands-on with infrastructure-as-code and CI/CD practices.
• Collaborative with cross-functional teams.

Responsibilities

• Design, build, and support cloud-based observability platforms (logs, metrics, tracing).
• Develop cloud-native apps using AWS services, including Lambda.
• Manage container workloads with Docker, ECS, and Kubernetes.
• Automate infrastructure and operations with Python or Bash.
• Onboard applications and promote observability best practices.
• Optimize SaaS and in-house platforms with vendor coordination and tuning.
• Monitor health, troubleshoot issues, ensure high availability and reliability.
• Develop IaC for scalable deployments and CI/CD pipelines.
• Evaluate new tools to improve platform performance.

Skills

Python

Automation

Cross-functional collaboration

Communication

Observability concepts

Education

Bachelor's degree in Computer Science or related field

Tools

Docker

ECS

Kubernetes

Serverless (Lambda)

CloudFormation

Job description

Join Vanguard's Observability Engineering team and help build the next generation of enterprise observability platforms. You'll design, engineer, and enhance cloud-native solutions across logs, metrics, traces, and event management, enabling teams to deliver reliable and scalable applications. This role combines cloud engineering, software development, automation, and platform engineering to improve developer experience, drive operational excellence, and expand self-service capabilities across the organization. You'll collaborate with application teams, platform partners, and technology vendors to advance our observability ecosystem. As part of our Observability 2.0 strategy, you'll help shape the future of intelligent operations by integrating AI-powered capabilities, MCP-enabled workflows, AIOps automation, and modern observability platforms that accelerate troubleshooting, improve reliability, and reduce operational complexity.

This opportunity follows a hybrid schedule (Required). Onsite Tuesday, Wednesday Thursday in the following locations: Malvern, PA, Charlotte, NC or Dallas, TX.

Responsibilities

• Design, build, and support cloud-based observability platforms, including logging, metrics, and distributed tracing systems
• Develop and enhance cloud-native applications using AWS services, including serverless technologies such as Lambda
• Implement and manage containerized workloads using Docker, ECS, and Kubernetes-based orchestration
• Automate infrastructure and operational processes using Python, Bash, or similar scripting languages
• Partner with engineering teams to onboard applications and promote observability best practices
• Manage and optimize SaaS and internally hosted platforms, including vendor coordination and performance tuning
• Monitor system health, troubleshoot issues, and ensure high availability and reliability of cloud platforms
• Develop Infrastructure-as-Code solutions to ensure consistent, scalable deployments and optimize CI/CD pipelines to accelerate development velocity while maintaining quality standards
• Evaluate and recommend new tools and technologies to improve platform performance and efficiency
• Provides advanced level technical support and ensures reliable operation of cloud production. Troubleshoots software systems on multiple cloud computing platforms and system integration into existing cloud computing platforms.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
• 3+ years of experience in cloud engineering, platform engineering, or related roles
• 3+ years experience with AWS services and cloud-native architectures (required)
• Hands-on experience with Docker and orchestration platforms such as ECS and/or Kubernetes (required)
• Experience with serverless architectures and modern cloud design patterns
• Strong programming and automation skills using Python, Bash, or similar languages
• Experience with observability or monitoring platforms (logs, metrics, tracing) with tools such as Splunk, Honeycomb, OpenTelemetry or CloudWatch preferred
• Hands-on Experience with infrastructure-as-code and CI/CD practices
• Strong collaboration skills and ability to work with cross-functional teams

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients.

To lead through product and services that transform our clients' lives.

To learn and develop our skills as individuals and as a team.

From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.