Cloud Engineer III

Quality Technology Services; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Quality Technology Services is seeking a Cloud Engineer I–III to deploy, configure, and troubleshoot hybrid cloud infrastructures, with a focus on VMware ESXi, vCenter, Windows and Linux environments. The role requires advanced automation skills in Python, Ansible and PowerShell, plus network and security expertise.

Responsibilities include OS hardening, capacity planning, change management documentation, and proactive issue resolution while maintaining SLA-driven support for enterprise clients.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Seven or more years of progressive IT engineering experience.
• Advanced experience deploying, upgrading and migrating complex private cloud environments using VMware vCenter Server and ESXi.
• Advanced experience configuring NSX, high availability and clustering; knowledge of SMTP, SNMP, SSL, SSH and DNS.
• Advanced experience deploying and administering Windows, CentOS and Red Hat operating systems.
• Advanced knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API.
• Advanced OS hardening per compliance standards and policy.
• Advanced understanding of BGP, HSRP and IP subnetting.
• Experience with Active Directory and Exchange administration at enterprise level.
• Experience with IT monitoring systems.
• US Citizenship required due to federal contracts.

Responsibilities

• Develop and maintain knowledge of assigned tasks, areas or projects.
• Deploy and support VMware ESXi on hardware platforms.
• Monitor, diagnose and troubleshoot Windows and Linux platforms.
• Plan and execute system maintenance, upgrades and patches.
• Plan and execute capacity monitoring and management.
• Create and update infrastructure documentation.

Skills

VMware ESXi

vCenter Server

Windows Server

Linux (CentOS/Red Hat)

NSX

Python

Ansible

PowerShell

JavaScript/JSON/REST

BGP

HSRP

Active Directory

Exchange

Education

Bachelor's degree or equivalent

Tools

VMware vCenter Server

NSX

Windows Server

Linux (CentOS/Red Hat)

Python

Ansible

PowerShell

JavaScript/JSON/REST API

SMTP

SSH

DNS

Job description

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

The Cloud Engineer I I I is primarily responsible for deploying, configuring, troubleshooting and ensuring continuity of client and QTS physical and virtualized infrastructures and operating systems, with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process - based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

RESPONSIBILITIES, other duties may be assigned.

• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Deploy and s upport VMware ESXi and similar technologies on various hardware platforms
• Deploy, m onitor, diagnose and troubleshoot Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools
• Consistently demonstrate initiative and commitment to optimizing systems and process
• Conduct project scoping with stakeholder groups for moderately complex projects.
• P lan and execute scheduled system maintenance activities including , hardware and software upgrades; s oftware and application patching
• P lan and execute capacity monitoring and management
• P lan and execute functional test planning and testing for assigned functional area(s) or project(s)
• Proactively create procedures to preven t/reduce severity of outages
• Proactively analyze system performance and identify improvement opportunities
• Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc.
• Write/update or review Change Requests, MOPs, and similar documentation
• Manage escalated a ssigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and tak e responsibili ty for seeing those issues through resolution
• Deliver customer - focused support through phone calls and ticket - based communications
• Work with the 24x7x365 Operations Service Center and be flexible in availability as needed

BASIC QUALIFICATIONS

• Bachelor 's degree in a related field or equivalent professional experience
• Seven or more years of progressive IT e ngineering experience
• Advanced experience deploying , upgrading and migrating complex private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi
• Advanced experience configuring network virtualization technologies (NSX) - Advanced experience configuring High Availability and clustering - Advanced knowledge of various protocols /services such as SMTP, SNMP, SSL , SSH and DNS
• Advanced experien ce deploying and administering Windows, CentOS and Red Hat operating systems
• Advanced understanding of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• Advanced experience hardening Operating Systems in accordance with compliance standards and policy
• Advanced understanding of BGP peering, HSRP and IP subnetting
• Experience with Active Directory and Exchange administration on an enterprise level
• Experience with IT monitoring systems
• US Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS

• Six or more years of Systems Administration/E ngineering experience, with a focus on virtualization and hyperconverged technologies
• V Mware Certified Professional - D ata C enter V irtualization (VCP - DCV) certified
• One o r more systems - focused certifications (MCSA/MCSE, RHSE/RHSA, etc.)
• One or more additional technology professional certifications (CompTia A+, Network+, etc.)
• Prior e xperience working in a Data Center environment
• Strong knowledge of Python, Ansible, PowerShe ll, and/or JavaScript/JSON/REST API

KNOWLEDGE, SKILLS AND ABILITIES

• Strong technical troubleshooting skills
• Ability to communicate effectively with clients, vendors, and colleagues
• Orderly documentation, time management, and planning skills
• Excellent written and oral communication , problem solving, and process management skills.
• Ability to work well within a team environment in a matrixed organization
• Strong customer relations skills
• Ability to learn and apply new technology and methodologies in a di stributed environment
• Actively invests in growing yourself and others to build the talent and capabilities required for sustained success. Provide training and mentorship for lower - level team members

TOTAL REW