Systems Engineer (1st Shift)

QTS Realty Trust; Georgia; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Roth 401(k) matching

Paid time off

Stock Purchase Plan

11 holidays

Tuition reimbursement

Job summary

QTS Realty Trust in Georgia is seeking a Cloud Engineer I for the Operations Service Center. You will support internal and customer computing systems, with emphasis on automation, cloud tech, and proactive problem resolution. The role requires shift work in a 24x7 environment.

The position demands hands-on experience with Linux/Windows, VMware ESXi, networking, and AD/Exchange, plus monitoring and incident response. A strong customer focus and continuous improvement mindset are essential.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years progressive IT engineering experience.
• Experience with virtualization (VMware) and AD/Exchange in enterprise environments.

Responsibilities

• Be part of a 24x7x365 Operations Service Center and be flexible in availability as needed.
• Develop and maintain knowledge of assigned tasks and projects.
• Manage tickets for SLA compliance and customer satisfaction.
• Provide operational support from monitoring alerts and incidents.
• Respond to production issues and drive resolution.
• Triage and escape tickets per QTS policy.
• Deliver customer-focused support via phone and tickets.
• Perform scheduled system maintenance and upgrades.

Skills

Linux

Windows

VMware ESXi

Networking basics

Monitoring systems

Scripting (Python/PowerShell)

Active Directory/Exchange

NSX

HA/Clustering

Customer support

Education

Bachelor’s degree or equivalent experience

Tools

NSX

PowerShell

Python

vSphere/ESXi

Job description

Who we are

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be. The Cloud Engineer I - OSC is primarily responsible for the support of internal and customer physical and virtual computing systems with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills. This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work.

RESPONSIBILITIES

RESPONSIBILITIES, other duties may be assigned.

• Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Manage your assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidents
• Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Triage and escape tickets according to QTS policy
• Deliver customer-focused support through phone calls and ticket-based communications
• Perform scheduled system maintenance activities including, hardware and software upgrades; software and application patching
• Support VMware ESXi and similar technologies on various hardware platforms

BASIC QUALIFICATIONS

• Bachelor’s degree in a related field or equivalent professional experience
• Three or more years of progressive IT engineering experience
• Experience with Linux and/or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory/Exchange administration on an enterprise-level
• Experience with IT monitoring systems and proficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems
• Proficient in basic network virtualization (NSX) firewall rule changes
• Competent understanding of High Availability technologies and clustering
• Competent understanding of various protocols/services such as SMTP, SNMP, SSL , SSH and DNS
• Competent understanding of basic networking technologies, concepts and the OSI mode
• US Citizenship for this position is required by law due to federal customer contracts.

PREFERRED QUALIFICATIONS

• Two or more years of Systems Administration/Engineering experience, with a focus on virtualization
• Prior experience working in a Data Center environment
• Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• One of more systems-focused certifications (VCP-DCV, MCSA/MCSE, RHSE/RHSA, etc.)

KNOWLEDGE, SKILLS AND ABILITIES

Strong technical troubleshooting skills Ability to communicate effectively with clients, vendors, and colleagues Orderly documentation, time management, and planning skills Excellent written and oral communication, problem solving, and process management skills. Ability to work well within a team environment in a matrixed organization. Strong customer relations skills Ability to learn and apply new technology and methodologies in a distributed environment

BENEFITS

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund Wellness Program
• Tuition Reimbursement Program

EQUAL OPPORTUNITY STATEMENT

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.