Cloud Engineer III

QTS Data Centers; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) matching with immediate vesting

Bonus eligible

PTO and volunteer days

Tuition assistance

Parental leave

Job summary

QTS Data Centers is seeking a Cloud Engineer II to deploy, configure, troubleshoot, and ensure continuity of client and QTS infrastructures. The role emphasizes VMware ESXi, Windows, Linux, and cloud technologies, with a strong focus on automation and problem resolution.

The candidate will analyze incidents, implement automation using Python/Ansible/PowerShell, document changes, and collaborate with a 24x7 Operations Center to maintain high availability for enterprise clients.

Qualifications

• Bachelor’s degree in a related field or equivalent professional experience.
• Seven or more years of progressive IT engineering experience.
• Advanced experience deploying, upgrading and migrating complex private cloud environments using VMware vCenter Server and ESXi.
• Advanced experience configuring network virtualization technologies (NSX).
• Advanced experience configuring High Availability and clustering.
• Advanced knowledge of SMTP, SNMP, SSL, SSH and DNS.
• Advanced experience deploying and administering Windows, CentOS and Red Hat operating systems.
• Advanced understanding of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API.
• Advanced understanding of BGP, HSRP and IP subnetting.
• Experience with Active Directory and Exchange administration at enterprise level.
• Experience with IT monitoring systems.

Responsibilities

• Develop and maintain knowledge of assigned tasks and projects.
• Deploy and support VMware ESXi on various hardware platforms.
• Monitor, diagnose and troubleshoot Windows and Linux platforms.
• Plan and execute scheduled system maintenance and upgrades.
• Plan capacity monitoring and management.
• Write and update infrastructure documentation and change records.
• Manage escalated tickets to ensure SLA compliance and customer satisfaction.
• Provide operational support based on monitoring alerts and incidents.
• Deliver customer-focused support via phone and ticket communications.
• Coordinate with 24x7x365 Operations Service Center and be flexible in availability.

Skills

VMware ESXi

Windows Server

Linux

Python

Ansible

PowerShell

REST API

Networking

Education

Bachelor's degree or equivalent

Tools

VMware vCenter

NSX

Windows

Linux

Job description

It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world‑class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting‑edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission‑driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.

And we’d like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

Who We Are

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

The Cloud Engineer II is primarily responsible for deploying, configuring, troubleshooting and ensuring continuity of client and QTS physical and virtualized infrastructures and operating systems, with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process‑based problem resolution with an emphasis on customer satisfaction. The candidate must be well‑versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

RESPONSIBILITIES, Other Duties May Be Assigned.

• Develop and maintain a thorough knowledge of the assigned task(s),functional area(s) or project(s)
• Deploy and support VMware ESXi and similar technologies on various hardware platforms
• Deploy, monitor, diagnose and troubleshoot Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools
• Consistently demonstrate initiative and commitment to optimizing systems and process
• Conduct project scoping with stakeholder groups for moderately complex projects.
• Plan and execute scheduled system maintenance activities including, hardware and software upgrades; software and application patching
• Plan and execute capacity monitoring and management
• Plan and execute functional test planning and testing for assigned functional area(s) or project(s)
• Proactively create procedures to prevent/reduce severity of outages
• Proactively analyze system performance and identify improvement opportunities
• Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc.
• Write/update or review Change Requests, MOPs, and similar documentation
• Manage escalated assigned tickets to ensure SLA compliance and customer satisfaction
• Provide operational support in response to monitoring alerts and resolve incidentsRespond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
• Deliver customer‑focused support through phone calls and ticket‑based communications
• Work with the24x7x365 Operations Service Center and be flexible in availability as needed

Basic Qualifications

• Bachelor’s degree in a related field or equivalent professional experience
• Seven or more years of progressive IT engineering experience
• Advanced experience deploying, upgrading and migrating complex private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi
• Advanced experience configuring network virtualization technologies (NSX)
• Advanced experience configuring High Availability and clustering
• Advanced knowledge of various protocols/services such as SMTP, SNMP, SSL, SSH and DNS
• Advanced experience deploying and administering Windows, CentOS and Red Hat operating systems
• Advanced understanding of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
• Advanced experience hardening Operating Systems in accordance with compliance standards and policy
• Advanced understanding of BGP peering, HSRP and IP subnetting
• Experience with Active Directory and Exchange administration on an enterprise level
• Experience with IT monitoring systems
• US Citizenship for this position is required by law due to federal customer contracts

Preferred Qualifications

• Six or more years of Systems Administration/Engineering experience, with a focus on virtualization and hyperconverged technologies
• VMware Certified Professional-Data Center Virtualization (VCP-DCV) certified
• One or more systems-focused certifications (MCSA/MCSE, RHSE/RHSA, etc.)
• One or more additional technology professional certifications (CompTia A+, Network+, etc.)
• Prior experience working in a Data Center environment
• Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API

Knowledge, Skills And Abilities

• Strong technical troubleshooting skills
• Ability to communicate effectively with clients, vendors, and colleagues
• Orderly documentation, time management, and planning skills
• Excellent written and oral communication, problem solving, and process management skills.
• Ability to work well within a team environment in a matrixed organization
• Strong customer relations skills
• Ability to learn and apply new technology and methodologies in a distributed environment
• Actively invests in growing yourself and others to build the talent and capabilities required for sustained success. Provide training and mentorship for lower-level team members

TOTAL REWARDS

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• and other company benefits

This position is Bonus eligible.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

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QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.

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