Cloud Engineer - Hybrid/Remote with Growth & Certs

Universal Data Inc; New Orleans (LA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance Plans

Incentives for goals

Career development plan

Easy-going environment & culture

Hybrid work from home

IT equipment provided

Professional development reimbursement

Job summary

Universal Data Inc. seeks a Cloud Engineer to support cloud and hybrid infrastructure for diverse clients. You will serve as an escalation point, troubleshoot Azure, M365 and Entra ID issues, and collaborate with the Service Coordinator and Director of Operations to deliver reliable, secure environments.

The ideal candidate has hands-on Azure and M365 administration experience, strong problem-solving and communication skills, and a customer-first mindset to create raving fans.

Qualifications

• 3+ years of hands-on Azure cloud administration and support.
• Advanced Microsoft 365 admin and troubleshooting (Intune/SharePoint).
• Experience with Microsoft Entra ID configuration and troubleshooting.
• Experience with Azure Virtual Desktop (AVD) and Windows 365.
• Windows Server 2018+ administration with AD/AD Connect/GP.
• VMware virtualization with P2V/V2V migrations.
• Experience with cloud backup and disaster recovery.
• DNS, VPN, and basic routing networking skills.
• PowerShell and Python scripting for automation.
• Knowledge of cloud security principles and compliance.
• Excellent problem-solving and client-focused communication.
• Great communication and client experience.

Responsibilities

• Resolve escalated Helpdesk tickets for cloud/hybrid infra.
• Delight clients with friendly, quick, and helpful support.
• Assist clients identifying improvements in cloud environments.
• Troubleshoot complex cloud issues across Azure, M365, Entra ID.
• Maintain ticketing system records and documentation.
• Notify clients of ticket status and outages.
• Submit timesheets and expense reports per SOPs.
• Escalate issues to Project team when needed.
• Follow SOPs and security procedures.
• Support Projects with resource needs when requested.

Skills

Azure administration

M365 admin & Intune

Entra ID

Azure Virtual Desktop

Windows Server AD

VMware virtualization

Backup & DR

Networking (DNS/VPN)

Scripting (PowerShell/Python)

Cloud security & compliance

Problem-solving

Communication

Client experience

Tools

Ticketing system

RMM tool

PSA software

Job description

Universal Data Inc. seeks a Cloud Engineer to support cloud and hybrid infrastructure for diverse clients. You will serve as an escalation point, troubleshoot Azure, M365 and Entra ID issues, and collaborate with the Service Coordinator and Director of Operations to deliver reliable, secure environments.

The ideal candidate has hands-on Azure and M365 administration experience, strong problem-solving and communication skills, and a customer-first mindset to create raving fans.