Cloud Computing Specialist

Seneca Resources Company, LLC; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Seneca Resources Company, LLC is looking for a Cloud Computing Specialist in New York, NY. This role involves designing and supporting ServiceNow Customer Service Management (CSM) solutions and requires expertise in ServiceNow administration and development, with at least 4 years of experience including two full CSM implementations. Strong problem-solving and communication skills are essential. The position is contract-to-hire and offers a hybrid work environment, combining on-site work with remote flexibility.

Qualifications

• 4+ years hands-on ServiceNow administration and development experience, including 2+ full CSM implementations.
• Proficiency in ServiceNow configuration, customization, and integration.
• Knowledge of system integrations via REST/SOAP, OAuth2, SAML/OIDC, and secure authentication methods.

Responsibilities

• Design, configure, deploy, and support ServiceNow CSM solutions to enhance customer service operations.
• Lead end-to-end implementations and develop robust reports and dashboards.
• Automate workflows and ensure platform security and performance.

Skills

ServiceNow CSM Certification

ServiceNow administration and development

Reporting & Performance Analytics

Problem-solving

Communication

Collaboration

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent

Tools

Jira

Azure DevOps

Confluence

Job description

Overview

Position Title: Cloud Computing Specialist

Location: New York, NY (On-Site)

Position Type: Contract-to-Hire

Responsibilities

We are seeking a highly skilled Cloud Computing Specialist with expertise in ServiceNow Customer Service Management (CSM). This role involves designing, configuring, deploying, and supporting ServiceNow CSM solutions to enhance customer service operations. The successful candidate will lead end-to-end implementations, develop robust reports and dashboards, automate workflows, integrate systems securely, and ensure platform security and performance. This is a dynamic opportunity to work on impactful projects with a collaborative team in a fast-paced environment, with a mix of on-site work in New York City and remote flexibility.

Top Requirements

• ServiceNow CIS-CSM Certification
• 4+ years hands-on ServiceNow administration and development experience, including 2+ full CSM implementations
• Proficiency in ServiceNow configuration, customization, and integration (Flow Designer, Integration Hub, Business Rules, Scripts, APIs)
• Strong experience in reporting & Performance Analytics, security & governance, and data modeling
• Knowledge of system integrations via REST/SOAP, OAuth2, SAML/OIDC, and secure authentication methods
• Excellent problem-solving, communication, and collaboration skills
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent

Preferred/Nice-to-Have

• Experience with Service Portal, Virtual Agent, Community portals, and Workforce Optimization for CSM
• Integration with ITSM, Field Service, CRM, or contact center platforms
• Knowledge of CI/CD pipelines (Azure DevOps, Jenkins), Source Control (Git)
• Security and compliance awareness (SOC2, ISO 27001)
• Use of Jira, Azure DevOps, Confluence for project management and documentation

Success Indicators (6-12 Months)

• Production-ready CSM platform reducing case1499 resolution time and increasing CSAT scores
• Deployment of role-based dashboards and Performance Analytics KPIs for operations and leadership
• Established governance standards, coding practices, and reduced platform incidents

Seneca Resources is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.