Cloud CCaaS Data Engineer | AI/ML & CI/CD

TechDigital Group; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

TechDigital Group is looking for an experienced software developer with over 4 years of experience, specializing in cloud infrastructure, CCaaS, and AI/ML solutions. The role involves designing and implementing scalable customer service solutions and developing resilient cloud infrastructures required for superior client experiences.

The ideal candidate will have a strong background in GCP, Java, and Kafka. Additionally, expertise in implementing CI/CD processes and understanding model lifecycle is necessary for delivering high-quality software projects.

Qualifications

• 4+ years of commercial software development experience.
• Hands-on experience with cloud infrastructure and APIs.
• Experience with AI/ML solutions and data pipelines.

Responsibilities

• Design and implement scalable CCaaS and IVA solutions.
• Develop secure cloud infrastructure using major cloud services.
• Implement and optimize CCaaS solutions for compliant operations.
• Experience building and integrating AI/ML solutions into systems.

Skills

GCP

CI/CD

Maven

Jenkins

Git (GitHub, GitLab, BitBucket, SVN)

SQL

RDBMS

Java

Kafka

CCaaS/CTI/CRM

IVA

IVR

Microservices

Springboot

AI/ML (Sarima/Prophet)

Tools

Terraform

BigQuery

Pub/Sub

GKE

Cloud Run

Cloud Functions

Job description

TechDigital Group is looking for an experienced software developer with over 4 years of experience, specializing in cloud infrastructure, CCaaS, and AI/ML solutions. The role involves designing and implementing scalable customer service solutions and developing resilient cloud infrastructures required for superior client experiences.

The ideal candidate will have a strong background in GCP, Java, and Kafka. Additionally, expertise in implementing CI/CD processes and understanding model lifecycle is necessary for delivering high-quality software projects.