Cloud AI Hardware Quality Engineer

Google LLC; Austin (TX); On-site; USD 159,000 - 230,000; Full time

Job summary

Google Cloud accelerates digital transformation by providing enterprise-grade hardware solutions. The Customer Quality Engineer will work with customers to understand and improve hardware quality, driving cross-functional collaboration to resolve complex issues across CPU/TPU platforms and AI infrastructure.

The role emphasizes representing customer needs, partnering with engineering and product teams, and driving continuous product and service quality improvements for deployed hardware in

Qualifications

• Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience.
• 4 years of manufacturing or validation experience with CPU, dGPU, or TPU.
• 3 years of experience with quality and reliability of technical infrastructure.
• Experience with semiconductor and production manufacturing flows, and implementing test screens, ATE and DFT tests, and transistor parametrics.
• Experience troubleshooting and advocating for customer needs.
• Experience with System Architecture (CPU, TPU, I/O interfaces, or memory).

Responsibilities

• Track and manage customer hardware observations, helping guide priorities and resolution.
• Join with internal engineering teams to understand diagnosis and gauge impact resolution or implementation of new investigation tools to increase productivity on AI/ML infrastructure.
• Work closely with multiple Product, Quality, and Engineering teams to improve the product. Interact with our Site Reliability Engineering (SRE) teams to drive high-quality attainment.
• Understand the reliability and quality implications of hardware and software modifications and help teams understand how modifications could impact deployed hardware.
• Work directly with customers to understand hardware quality, track future quality improvements, and manage future changes that could improve quality on deployed hardware.

Skills

CPU/dGPU/TPU validation

Quality & reliability of infra

Semiconductor manufacturing flows

Troubleshooting & customer advocacy

System architecture (CPU/TPU/I/O/mem)

Education

Bachelor's degree in CS, MIS, or related field

Tools

Kubernetes

Slurm

Test automation

ATE/DFT testing

Job description

Google Cloud accelerates digital transformation by providing enterprise-grade hardware solutions. The Customer Quality Engineer will work with customers to understand and improve hardware quality, driving cross-functional collaboration to resolve complex issues across CPU/TPU platforms and AI infrastructure.

The role emphasizes representing customer needs, partnering with engineering and product teams, and driving continuous product and service quality improvements for deployed hardware in