Customer-Focused AI Hardware Quality Engineer (Equity)

Google; Austin (TX); On-site; USD 159,000 - 230,000; Full time

Job summary

Google is seeking a Customer Quality Engineer (Hardware Engineer) in Austin, TX to collaborate with customers and engineering teams to improve hardware quality across Google Cloud infrastructure. You will drive investigations, guide diagnostics, and influence product improvements for AI/ML hardware deployments.

Ideal candidates bring hands-on experience with semiconductor processes, testing (ATE/DFT), and a strong background in system architecture, reliability, and customer advocacy within

Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of manufacturing or validation experience with CPU, dGPU, or TPU.
• 3 years of experience with quality and reliability of technical infrastructure.
• Experience with semiconductor and production manufacturing flows, and implementing test screens, ATE and DFT tests, and transistor parametrics.
• Experience troubleshooting and advocating for customer needs.
• Experience with System Architecture (CPU, TPU, I/O interfaces, or memory).

Responsibilities

• Track and manage customer hardware observations, helping guide priorities and resolution.
• Join with internal engineering teams to understand diagnosis and gauge impact resolution or implementation of new investigation tools to increase productivity on AI/ML infrastructure.
• Work closely with multiple Product, Quality, and Engineering teams to improve the product. Interact with our Site Reliability Engineering (SRE) teams to drive high-quality attainment.
• Understand the reliability and quality implications of hardware and software modifications and help teams understand how modifications could impact deployed hardware.
• Work directly with customers to understand hardware quality, track future quality improvements, and manage future changes that could improve quality on deployed hardware.

Skills

Semiconductor manufacturing

Hardware validation

System architecture

Troubleshooting

DFT testing

CPU/TPU/dGPU knowledge

Education

Bachelor's degree or equivalent practical experience

Tools

Kubernetes

Slurm

Job description

Google is seeking a Customer Quality Engineer (Hardware Engineer) in Austin, TX to collaborate with customers and engineering teams to improve hardware quality across Google Cloud infrastructure. You will drive investigations, guide diagnostics, and influence product improvements for AI/ML hardware deployments.

Ideal candidates bring hands-on experience with semiconductor processes, testing (ATE/DFT), and a strong background in system architecture, reliability, and customer advocacy within