Closing Team Leader - Guest-First, Flexible Hours

Target; Philadelphia (Philadelphia County); On-site; USD 33,000 - 55,000; Full time

Job summary

Target is hiring a Closing Team Leader in Philadelphia to finish the day strong, lead closing routines, and coach team members while prioritizing guest experience.

You will help drive sales, build partnerships across the store, and model safe, compliant operations while maintaining a welcoming guest environment. Prior retail experience is preferred, with a high school diploma or equivalent and at least 18 years of age.

Qualifications

• Previous retail experience preferred, but not required.
• High school diploma or equivalent
• Must be at least 18 years of age
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

Responsibilities

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Demonstrate a service culture that prioritizes the guest experience. Model, train and coach expectations to deliver the service standard
• Understand your role in sales growth and how each area contributes to and impacts total store profitability
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director or Executive Team Leader to deliver business results and store sales goals while prioritizing the guest experience
• Assist leaders through communication and collaboration to influence current sales performance and workload deliverables, leverage daily check-ins, check-outs and meetings as connection points
• Support your leader with store operations by seeing the store through the lens of the guest, establish consistent routines and help ensure departments are zoned, in-stock, signed and labeled appropriately, setting the store up for success the next day
• Use business planning tools to share priorities and business updates with store leadership
• Take action to achieve performance goals
• Evaluate candidates for open positions and develop a guest-centric team
• Support team onboarding and learning and help close skill gaps through development, coaching and team member interactions
• Support your leader in establishing clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• As a key carrier, follow all safe and secure training and processes
• Address all store emergency and compliance needs
• Always demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/ investigating injuries timely and accurately
• Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs
• Lead by thanking guests and let them know we’re happy they chose to shop at Target
• Model the execution of physical security processes in order to enhance the instore security culture
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

Skills

Guest service

Sales growth

Team collaboration

Coaching

Job description

Target is hiring a Closing Team Leader in Philadelphia to finish the day strong, lead closing routines, and coach team members while prioritizing guest experience.

You will help drive sales, build partnerships across the store, and model safe, compliant operations while maintaining a welcoming guest environment. Prior retail experience is preferred, with a high school diploma or equivalent and at least 18 years of age.