Closing Team Leader: Guest Experience & Sales Growth

Target; Louisville (KY); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Paid time off

Job summary

Target in Louisville, KY is seeking a Closing Team Leader to supervise guest services and drive store performance. You will lead closing routines, coach team members, and ensure operational readiness to finish the day with a guest-first mindset.

The role requires strong customer service, leadership, and communication skills, with flexibility for nights, weekends, and holidays. Training provided and opportunities for growth within the store leadership team.

Qualifications

• Previous retail experience preferred, but not required.
• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Lead and hold others accountable.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work independently and as part of a team.
• Manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Responsibilities

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Demonstrate a service culture that prioritizes the guest experience. Model, train and coach expectations to deliver the service standard.
• Understand your role in sales growth and how each area contributes to and impacts total store profitability.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director or Executive Team Leader to deliver business results and store sales goals while prioritizing the guest experience.
• Assist leaders through communication and collaboration to influence current sales performance and workload deliverables, leverage daily check-ins, check-outs and meetings as connection points.
• Support your leader with store operations by seeing the store through the lens of the guest, establish consistent routines and help ensure departments are zoned, in-stock, signed and labeled appropriately, setting the store up for success the next day.
• Use business planning tools to share priorities and business updates with store leadership.
• Take action to achieve performance goals.
• Evaluate candidates for open positions and develop a guest-centric team.
• Support team onboarding and learning and help close skill gaps through development, coaching and team member interactions.
• Support your leader in establishing clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.

Skills

Guest service

Leadership

Communication

Flexibility

Teamwork

Education

High school diploma or equivalent

Tools

Handheld scanners

Cash register

Job description

Target in Louisville, KY is seeking a Closing Team Leader to supervise guest services and drive store performance. You will lead closing routines, coach team members, and ensure operational readiness to finish the day with a guest-first mindset.

The role requires strong customer service, leadership, and communication skills, with flexibility for nights, weekends, and holidays. Training provided and opportunities for growth within the store leadership team.