Closing Specialist: Customer Settlements & Title Services

NVR, Inc.; Dumfries (VA); On-site; USD 60,000 - 65,000; Full time

Job summary

NVR Settlement Services in Dumfries, VA is seeking a Closing Officer to manage customer settlements with Ryan Homes, NVHomes and Heartland Homes. You will process files, ensure accurate documents, and provide strong, positive customer service that supports customer capture and retention.

Responsibilities include contacting customers to discuss benefits, guiding them through title insurance, coordinating settlements, and reporting to branch leaders.

Qualifications

• 1+ years of sales experience required.
• 1+ years conducting settlements preferred or relevant industry experience.
• Must be able to obtain a Notary Commission and Title Insurance License.
• Excellent customer service skills and strong oral/written communication skills.
• Strong organization skills, attention to detail and the ability to multi-task.
• Proficient with Microsoft suite.

Responsibilities

• Contact all customers to discuss the benefits of our services with the goal of earning their settlement business.
• Contact all customers to educate them on the benefits of owners title insurance.
• Monitor and conduct settlements, reviewing all transactions and documents and gathering all required signatures.
• Create and manage customer service initiatives and provide reporting to branch/operations managers.
• Meet quarterly with builder sales representatives and personnel to provide relevant training/information to better inform them in their customer meetings.

Skills

Sales experience

Notary Commission

Title Insurance License

Customer service

Communication skills

Organization skills

Microsoft Office

Tools

Microsoft Office

Job description

NVR Settlement Services in Dumfries, VA is seeking a Closing Officer to manage customer settlements with Ryan Homes, NVHomes and Heartland Homes. You will process files, ensure accurate documents, and provide strong, positive customer service that supports customer capture and retention.

Responsibilities include contacting customers to discuss benefits, guiding them through title insurance, coordinating settlements, and reporting to branch leaders.