Closing Shift Leader: Guest Experience & Restaurant Ops

Chop Chop Rice; Amarillo (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

Chop Chop Rice in Amarillo, TX seeks an experienced Restaurant Shift Manager to lead daily operations and ensure an outstanding guest experience. The role emphasizes staff development, service quality, and executing marketing strategies to drive sales.

You will recruit, train, and supervise staff, manage costs, and uphold food quality while fostering a positive work environment. Excellent communication and leadership are essential.

Qualifications

• Ideally, 2 years of experience as a Restaurant Manager or similar role.
• Ideally, 2 years of experience customer service management.
• Computer literacy and familiarity with restaurant management software.
• Strong leadership, motivational and people skills.
• Good financial management skills.
• Critical thinker and problem-solving skills.
• Team player with good time-management and communication skills.

Responsibilities

• Manage and oversee the entire restaurant operation.
• Deliver exceptional guest services.
• Ensuring guest satisfaction.
• Plan and develop the overall restaurant marketing strategy.
• Respond efficiently to customer questions and complaints.
• Organize and supervise shifts.
• Manage and lead staff.
• Develop hourly staff.
• Hire new employees.
• Terminate employees when necessary.
• Training and evaluate staff performance.
• Manage food cost, forecast requirements, and maintain inventory.
• Manage restaurant supplies including smallwares.
• Control costs and minimize waste.
• Create and nurture a positive working environment.
• Implement innovative strategies to improve productivity, sales, and food quality.

Skills

Leadership

Customer service

Communication

Teamwork

Time management

Problem solving

Financial management

People skills

Tools

POS software

Job description

Chop Chop Rice in Amarillo, TX seeks an experienced Restaurant Shift Manager to lead daily operations and ensure an outstanding guest experience. The role emphasizes staff development, service quality, and executing marketing strategies to drive sales.

You will recruit, train, and supervise staff, manage costs, and uphold food quality while fostering a positive work environment. Excellent communication and leadership are essential.