Closing Shift Coordinator - FOH

Chick-fil-A; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Advancement opportunities

Attendance bonus

Scholarships

Free meals

401(k) match

Health insurance

Transit reimbursement

Competitive pay

Job summary

Chick-fil-A Western Hills is seeking Closing Shift Coordinators to work a flexible full-time or part-time schedule in a team‑oriented environment. You will collaborate with team members to ensure all closing tasks are completed using Chick-fil-A’s customer service model.

Responsibilities include greeting guests, maintaining a courteous demeanor, and supporting multiple Front of House positions as needed. Competitive payoff and advancement opportunities are offered based on performance.

Qualifications

• Must be 18 years or older.
• Provide documented references and verifiable work history.
• Exhibit excellent attitude and work ethic.
• Follow Chick-fil-A core values: do it the right way, be reliable, speak kindness.
• Be able to work any Front of House position and learn quickly.

Responsibilities

• Represent Chick-fil-A with approved language and customer service model.
• Greet guests with a smile and warm welcomes.
• Maintain eye contact and speak enthusiastically.
• Communicate clearly and kindly with guests and coworkers.
• Remain at your station unless instructed otherwise; multitask across front counter, drive-thru, dining room, and third-party orders.

Skills

Customer service

Team leadership

Communication

Attitude & work ethic

Fast learner

Job description

Chick-fil-A Western Hills is currently seeking Closing Shift Coordinators for FOH. This role is flexible as a full-time or part-time role. The main purpose of the closing shift coordinator role is to work collaboratively, side by side with team members, to ensure all closing tasks and responsibilities are executed correctly. This role will integrate with the Managing Coordinator - that design and process with be explained during the interview process.

Applicants must also:

• Be 18 yrs. or older.
• Provide documented references and work history that can be verified. Applications that do not include this information will not be considered.
• Have an excellent attitude and work ethic.
• Be able to follow our Core Values - do it the right way / be reliable / speak kindness.
• Be a fast learner and have the knowledge and ability to work any position in front of house.
• Be able to meet our G.R.I.T. Core Competency; will be explained during the interview process.
• Recognize and reward team members through the G.R.I.T. Core Competency.
• Be able to hold others accountable and set appropriate expectations and boundaries with team members.
• Follow through on leadership tasks.
• Always stay guest focused.

Our Benefits Include:

• A supportive work environment where you can positively influence others.
• Advancement opportunities are available for those that display excellence in their job skills and attendance.
• Attendance Bonus paid quarterly. (F/T)
• Scholarship opportunities.
• Free employee meals during break periods.
• 401(k) with employer match. (F/T)
• Health insurance employer contribution. (F/T)
• Uber/Lyft/Public transportation reimbursement program. (F/T)
• Competitive pay - based on experience.

Front of House Team Member Responsibilities:

• Use Chick-fil-A approved language.
• Implement Chick-fil-A customer service model on every order.
• Smile and welcome guests.
• Create and maintain eye contact.
• Speak enthusiastically.
• Treat all guests and coworkers with respect.
• Remain at your station unless instructed otherwise.
• Communicate clearly and kindly with guests and coworkers.
• Adhere to the employee manual at all times.
• Complete other duties as needed.
• Ability to work front counter, drive thru, face to face, dining room and third party sales.
• Refrain from inappropriate language and conversations.

Qualifications and Requirements:

• Reliable source of transportation
• Punctuality is a must
• Cheerful and positive attitude
• Enjoys serving and helping others
• Customer service oriented
• Ability to take direction from superiors
• Ability to work in a fast pace environment
• Works well independently and in a team environment
• Have the ability to lift and carry 25 lbs on a regular basis
• Have the ability to stand for long periods of time

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.