Closing Officer

NVR, Inc.; Frederick (MD); On-site; USD 60,000 - 65,000; Full time

Job summary

NVR Settlement Services is seeking a Closing Officer to manage customer settlements with our homebuilding partners Ryan Homes, NVHomes and Heartland Homes. You will assist with processing customer files and contribute to customer service and capture efforts.

The role emphasizes strong communication, organization, and the ability to multi-task, with licensing pursued as part of career progression and a competitive benefits package.

Qualifications

• 1+ years of sales experience required.
• 1+ years conducting settlements preferred or relevant industry experience.
• Must be able to obtain a Notary Commission and Title Insurance License.
• Excellent customer service skills and strong oral/written communication skills.
• Strong organization skills, attention to detail and the ability to multi-task.
• Proficient with Microsoft suite.

Responsibilities

• Contact all customers to discuss the benefits of our services with the goal of earning their settlement business.
• Contact all customers to educate them on the benefits of owners title insurance.
• Monitor and conduct settlements, reviewing all transactions and documents and gathering all required signatures.
• Create and manage customer service initiatives and provide reporting to branch/operations managers.
• Meet quarterly with builder sales representatives and personnel to provide relevant training/information to better inform them in their customer meetings.

Skills

Customer service

Communication skills

Sales experience

Multi-tasking

Notary Commission

Education

Notary / Title Insurance licensing (preferred)

Tools

Microsoft Office

Job description

As a Closing Officer with NVR Settlement Services, you will be responsible for managing customer settlements from our homebuilding partners, Ryan Homes, NVHomes and Heartland Homes. You will assist with the processing of customer files and contribute to the success of our business by impacting our customers through strong, positive customer service and customer capture efforts.

Primary Responsibilities

• Contact all customers to discuss the benefits of our services with the goal of earning their settlement business
• Contact all customers to educate them on the benefits of owners title insurance
• Monitor and conduct settlements, reviewing all transactions and documents and gathering all required signatures
• Create and manage customer service initiatives and provide reporting to branch/operations managers
• Meet quarterly with builder sales representatives and personnel to provide relevant training/information to better inform them in their customer meetings

Qualifications

• 1+ years of sales experience required
• 1+ years conducting settlements preferred or relevant industry experience
• Must be able to obtain a Notary Commission and Title Insurance License
• Excellent customer service skills and strong oral/written communication skills
• Strong organization skills, attention to detail and the ability to multi-task
• Proficient with Microsoft suite

About NVR

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is a Top 5 US homebuilder and Fortune 500 company that has been helping families build their happily ever after since 1948. All of our roles at NVR, whether you are in the field or in the office, allow you to make a major impact in the lives of those who are looking to achieve home ownership. Our management team is tenured and talented (nearly 80% of them promoted from within), so you will have mentors who share their knowledge, provide career guidance and encourage your success.

View more about our exceptional culture and comprehensive benefits at nvrcareers.com .

We are an Equal Opportunity Employer.

Drug Testing and Credit Check are required.

Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.

This position pays $60,000 - $65,000 per year. Individual pay is determined by factors including the candidate’s job-related skills, experience, relevant education, and location.