Closing Front of House Team Member (Evening/Night Shift)

Chick-fil-A; Cumming (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Fun work env

Flexible scheduling

Learning from Operators

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A in Georgia is seeking a Front of House Team Member to greet guests, take and prepare orders at the counter or drive-thru, and maintain a clean dining area. The role emphasizes second-mile service, health and safety standards, and helping guests have a positive experience.

Successful team members demonstrate a cheerful attitude, reliability, and the ability to multitask in a fast-paced environment.

Qualifications

• Must be able to work closing shifts up until 11pm
• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Reading, writing, and basic math and verbal communication skills required
• Works in hot, noisy and fast paced environment
• Mobility required during shifts
• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 5-20 lbs on a regular basis
• Have the ability to stand for long periods of time

Responsibilities

• Welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru
• Maintain cleanliness in the counter and dining room
• Observe health and sanitation guidelines
• Ensure each guest leaves with a smile
• Understand and execute various roles like Outside Order taking and Drive-thru order taking
• Protect the customer experience by ensuring packaging, food presentation and quality is top level
• Be a team player and support store operations as needed

Skills

Customer service

Interpersonal skills

Detail-oriented

Multi-tasking

Team player

Job description

At Chick-fil-A, the Team Member role is more than just a job; it’s an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. As a Closing Front of House Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile! We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know! Successful Team Members will conduct themselves in a positive attitude and truthful character demonstrating 2nd mile service to every guest who visits our restaurant.

*Please note that this is a closing position, and requires closing shift availability up until 11pm*

Position Type:

Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Team Member Responsibilities:

• Key positions required of position: Outside Order taking, Dining room Host/Hostess, Outside meal delivery, Drive-thru order taking, food and drink assembly.
• Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
• Execute FIFO (First In, First Out) model is being followed.
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Learn and execute closer responsibilities.
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Understands food safety and quality excellence.
• Show up on time, have a great attitude and work hard for your entire shift.
• Constantly improve yourself by finding ways to do your work better and faster.
• Be responsible to fill your shift if you are not able work.
• Ensure your appearance is in compliance with the Team Member Handbook and Food Safety Guidelines.
• Be a team player.
• Assist in keeping the store clean, hygienic, and tidy, at all times.
• Stay up to date with yearly certifications and trainings.
• Uphold operators vision and mission for store in daily operations.
• Display good stewardship and a sense of ownership for the business.
• Invests in Chick-fil-A culture with willingness to grow and positive attitude.
• Keep up to date with current promotions and new products.
• Uphold all Pathway procedures and restaurant policies.

Qualifications and Requirements:

• Must be able to work closing shifts up until 11pm
• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Ability to handle all equipment, pans, pots, navigating shelving both high and low
• Reading, writing, and basic math and verbal communication skills required
• Works in hot, noisy and fast paced environment
• Mobility required during shifts
• Must work well under pressure
• Must be able to respond to changes or edits to orders quickly and efficiently
• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 5-20 lbs on a regular basis
• Have the ability to stand for long periods of time

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.