Front of House Team Member

Workstream; Cumming (GA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning and development

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is looking for a Front of House Team Member to welcome guests and take orders at the front counter or drive-thru. You will help maintain a clean dining area and adhere to health and safety standards.

Successful Team Members bring a positive attitude, strong customer service skills, and a willingness to learn from experienced Operators and Leaders. Flexible scheduling and growth opportunities are offered.

Qualifications

• Must be eligible to work in the United States.
• Must have reliable transportation.
• Ability to read, write, and communicate effectively.

Responsibilities

• Take and prepare customer orders at the front counter or drive-thru.
• Maintain cleanliness in the counter and dining room.
• Observe health and sanitation guidelines and food safety.
• Provide friendly, positive service to every guest.

Skills

Customer service oriented

Interpersonal skills

Team player

Cheerful attitude

Reliability

Multitasking

Job description

At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. As a Front of House Team Member, you will welcome & greet guests, take and prepare customer orders in either the front counter or drive-thru, maintain cleanliness in the counter and dining room, observe health and sanitation guidelines, and ensure each guest leaves with a smile! We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know! Successful Team Members will conduct themselves in a positive attitude and truthful character demonstrating 2nd mile service to every guest who visits our restaurant.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Team Member Responsibilities:

• Key positions required of position: Outside Order taking, Dining room Host/Hostess, Outside meal delivery, Drive-thru order taking, food and drink assembly.
• Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
• Execute FIFO (First In, First Out) model is being followed.
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Appropriately handle all customer issues and play a positive role in customer recovery.
• Understands food safety and quality excellence.
• Show up on time, have a great attitude and work hard for your entire shift.
• Constantly improve yourself by finding ways to do your work better and faster.
• Be responsible to fill your shift if you are not able work.
• Ensure your appearance is in compliance with the Team Member Handbook and Food Safety Guidelines.
• Be a team player.
• Assist in keeping the store clean, hygienic, and tidy, at all times.
• Stay up to date with yearly certifications and trainings.
• Uphold operators vision and mission for store in daily operations.
• Display good stewardship and a sense of ownership for the business.
• Invests in Chick-fil-A culture with willingness to grow and positive attitude.
• Keep up to date with current promotions and new products.
• Uphold all Pathway procedures and restaurant policies.

Qualifications and Requirements:

• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Ability to handle all equipment, pans, pots, navigating shelving both high and low
• Reading, writing, and basic math and verbal communication skills required
• Works in hot, noisy and fast paced environment
• Mobility required during shifts
• Must work well under pressure
• Must be able to respond to changes or edits to orders quickly and efficiently
• Consistency and reliability
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 5-20 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.