Technical Administrator- CLM Systems

athenahealth; Massachusetts; On-site; USD 102,000 - 174,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Dogs in offices

Job summary

athenahealth is seeking a Technical Administrator – CLM Systems to own and administer the Agiloft contract lifecycle management platform, supporting Legal, Procurement, and other stakeholders. You will translate business needs into scalable configurations, oversee health, reliability, and evolution of the CLM system, and partner with Legal Operations and IT to drive adoption.

The role may expand to include Harvey, RelativityOne, and ServiceNow, with growth into broader legal systems ownership.

Qualifications

• 3+ years of experience administering Agiloft CLM or a similar contract lifecycle management platform.
• Strong hands-on experience with workflow configuration, business rules, forms, and automation.
• Experience supporting contract management or legal operations processes.
• Proven ability to manage system configurations and end-user support in a SaaS environment.
• Experience with integrations, APIs, and data synchronization across enterprise platforms preferred.
• Familiarity with ServiceNow, Salesforce, and AI-enabled legal tools such as Harvey preferred.
• Experience with reporting tools, dashboards, or data analysis tools such as Excel or Power BI preferred.
• Strong problem-solving, troubleshooting, and stakeholder collaboration skills.
• Detail-oriented with a strong focus on scalability, governance, accuracy, and auditability.
• Self-starter with a strong ownership mindset and willingness to expand into broader legal technology responsibilities.

Responsibilities

• Agiloft platform ownership and admin responsibilities.
• Design and optimize workflows, approvals, templates, clauses, and automation rules.
• Manage releases, performance, reliability, and data integrity.
• Provide end-user support, training, and triage/resolution.
• Integrations with enterprise systems such as Salesforce, ERP platforms, ServiceNow; manage data flows.
• Partner with Legal Operations and business stakeholders to design scalable contract workflows.

Skills

Agiloft CLM

Workflow configuration

API integrations

SaaS administration

Data governance

Tools

Salesforce

ServiceNow

ERP platforms

Excel

Power BI

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
The Technical Administrator – CLM Systems will serve as the primary owner and administrator of athenahealth’s Contract Lifecycle Management platform, Agiloft. This role is responsible for configuration, optimization, and ongoing support of contract management workflows, ensuring the platform effectively supports Legal, Procurement, and other business stakeholders.
This individual will act as a process enabler who translates business requirements into scalable system design and takes ownership of the CLM platform’s health, reliability, and evolution.
This role partners closely with Legal Operations and IT to drive platform adoption, streamline contract processes, and enable scalable, data-driven legal workflows. Over time, the scope may expand to include additional legal technology tools such as Harvey, RelativityOne, and ServiceNow, with an expectation of growing into broader Legal Systems ownership.
Core Responsibilities

• Agiloft platform ownership
• Serve as the primary system administrator for Agiloft.
• Manage user administration, configuration, permissions, and system governance.
• Configure and maintain workflows, approvals, templates, clause libraries, and automation rules.
• Design and implement new functionality and improve existing workflows.
• Manage releases, enhancements, and ongoing platform optimization.
• Ensure performance, reliability, and data integrity across the contract lifecycle.
• Provide end-user support, training, and issue triage/resolution.

• Workflow optimization and legal process enablement
• Partner with Legal Operations and business stakeholders to design scalable contract workflows.
• Identify opportunities to reduce manual effort, improve cycle times, and increase automation.
• Support contract intake, tracking, approval routing, and reporting capabilities.

• Integrations and technical enablement
• Manage integrations between Agiloft and enterprise systems such as Salesforce, ERP platforms, ServiceNow, and document storage tools.
• Partner with IT and vendors to design, implement, and maintain APIs and data flows.
• Ensure consistency and accuracy of data across connected systems.

• Stakeholder engagement and collaboration
• Act as the primary liaison between Legal, Procurement, Sales Operations, IT, and other business teams on CLM initiatives.
• Gather and translate business requirements into system configurations and enhancements.
• Support onboarding, training, and adoption of CLM capabilities.

• Reporting and data management
• Develop and maintain dashboards and reports on contract metrics such as cycle time, volume, and bottlenecks.
• Support strong data governance and auditability.
• Provide insights that support legal operations and executive decision-making.

• Future expansion into legal systems support
• Build familiarity with additional legal tools, including Harvey and ServiceNow.
• Support integration and coordination across the legal technology stack.
• Contribute to the evolution of a more unified legal systems ecosystem.

Required Experience & Skills

• 3+ years of experience administering Agiloft CLM or a similar contract lifecycle management platform.
• Strong hands-on experience with workflow configuration, business rules, forms, and automation.
• Experience supporting contract management or legal operations processes.
• Proven ability to manage system configurations and end-user support in a SaaS environment.
• Experience with integrations, APIs, and data synchronization across enterprise platforms preferred.
• Familiarity with ServiceNow, Salesforce, and AI-enabled legal tools such as Harvey preferred.
• Experience with reporting tools, dashboards, or data analysis tools such as Excel or Power BI preferred.
• Strong problem-solving, troubleshooting, and stakeholder collaboration skills.
• Ability to understand relational data concepts and apply logical query construction and rule-based automation.
• Detail-oriented with a strong focus on scalability, governance, accuracy, and auditability.
• Self-starter with a strong ownership mindset and willingness to expand into broader legal technology responsibilities.

Why This Role MattersThis role is central to making contract operations more scalable, efficient, and reliable. It combines technical administration, workflow design, and legal process enablement to support a growing legal technology ecosystem.

Expected Compensation
$102,000 - $174,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About Athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That\'s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What We Can Do For You

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity