Clive Patient Access Representative I - 1st Shift

Regional Health Services of Howard County; Centerville (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Clive Patient Access Representative I for the day shift. This role involves performing registrations, ensuring financial clearance, and providing excellent customer service to patients and families. Candidates should possess a high school diploma, relevant experience, and strong communication skills. Join a diverse team committed to equitable care in the community.

Qualifications

• 1+ year experience in hospital or clinic registration.
• Knowledge of medical terminology, coding, and insurance verification.
• Excellent communication and customer service skills.

Responsibilities

• Perform outpatient and inpatient registrations, including financial clearance tasks.
• Verify insurance requirements and eligibility.
• Assist with financial counseling and manage patient records.

Skills

Communication

Multi-tasking

Customer Service

Education

High school diploma or equivalent

HFMA CRCR or NAHAM CHAA certification

Job description

Clive Patient Access Representative I - 1st Shift

Join to apply for the Clive Patient Access Representative I - 1st Shift role at Regional Health Services of Howard County.

Description

Performs outpatient and inpatient registrations, including financial clearance tasks. Collects patient payments, provides information to hospital users, patients, families, and physician offices. Ensures patients meet financial requirements such as Medicare necessity, payer pre-certifications, and referrals. Delivers excellent customer service and communicates effectively to maximize patient flow and satisfaction.

Employment Type: Full time

Shift: Day Shift

Essential Functions:

• Greet patients, enter data into the tracking system, and distribute information per hospital policy.
• Identify or create patient records, validate demographic info, and review for accuracy.
• Understand insurance requirements, verify eligibility, and obtain necessary authorizations.
• Verify physician scripts and handle insurance documentation and consents.
• Utilize hospital systems to identify errors, resolve them timely, and process payments and deposits.
• Assist with financial counseling and distribute information on the No Surprises Act.
• Coordinate with clinical teams, manage downtime protocols, and ensure registration accuracy.
• Participate in educational activities and performance improvement initiatives.

Minimum Qualifications:

• High school diploma or equivalent; 1+ year experience in hospital or clinic registration.
• HFMA CRCR or NAHAM CHAA certification within 1 year of hire.
• Knowledge of medical terminology, coding, and insurance verification.
• Excellent communication, multi-tasking, and customer service skills.

Physical and Mental Requirements: Office environment, frequent communication, manual dexterity, ability to lift up to 15 pounds, and work in a fast-paced environment.

Our commitment to diversity and inclusion emphasizes equitable care and a workforce reflective of the community we serve. Trinity Health is an Equal Opportunity Employer.