Clive Patient Access Representative I - 1st Shift

Trinity Health Mid-Atlantic; Centerville (IA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Representative I for their Centerville clinic. This full-time role involves performing patient registrations, financial clearances, and ensuring compliance with insurance requirements. The ideal candidate will have strong communication skills, attention to detail, and a commitment to excellent customer service.

Qualifications

• Experience in hospital or clinic registration preferred.
• Experience with medical terminology, coding, and insurance verification.
• Ability to adapt to changing priorities.

Responsibilities

• Performs outpatient and inpatient registrations, including financial clearance tasks.
• Collects patient payments and provides information to hospital users.
• Ensures patients meet financial requirements such as Medicare necessity.

Skills

Communication

Customer Service

Multi-tasking

Attention to Detail

Education

High school diploma or equivalent

HFMA CRCR or NAHAM CHAA certification

Job description

Clive Patient Access Representative I - 1st Shift

Apply at MMCIA - MercyOne Centerville Clinic, Central IA

Employment Type: Full time

Shift: Day Shift

Description: Performs outpatient and inpatient registrations, including financial clearance tasks. Collects patient payments, provides information to hospital users, patients, families, and physician offices. Ensures patients meet financial requirements such as Medicare necessity, payer pre-certifications, and referrals. Provides excellent customer service and communicates effectively to maximize patient flow and service quality.

Essential Functions

• Embodies Trinity Health Mission, Vision, and Values in all behaviors and decisions.
• Greets patients, enters data into tracking systems, and obtains ID.
• Identifies or creates patient records, validates demographic info, and reviews for accuracy.
• Understands insurance requirements, obtains necessary documentation, and verifies benefits.
• Verifies physician scripts, follows up on incomplete scripts, and manages registration levels.
• Codes diagnoses and procedures as needed for insurance and Medicare compliance.
• Uses Work Alerts and Queues to identify and resolve errors within 72 hours.
• Collects and posts payments, provides receipts, and handles monies securely.
• Provides financial assistance information and refers to counseling when needed.
• Obtains signatures for consents, manages paperwork, and scans documents.
• Coordinates with clinical teams to ensure safety and service efficiency.
• Supports registration in various outpatient areas to enhance patient flow.
• Follows downtime and disaster protocols when necessary.
• Manages time to meet registration standards and maintains high accuracy.
• Participates in educational activities and performance initiatives.
• Performs other duties as assigned, adhering to policies and fostering a collaborative environment.

Minimum Qualifications

• High school diploma or equivalent; experience in hospital or clinic registration preferred.
• HFMA CRCR or NAHAM CHAA certification required within one year of hire.
• Experience with medical terminology, coding, and insurance verification.
• Excellent communication, multi-tasking, customer service, and computer skills.
• Attention to detail, accuracy, and ability to adapt to changing priorities.

Physical and Mental Requirements

Operates in a typical office environment, with frequent communication, manual dexterity, and visual acuity. Capable of lifting up to 15 pounds and pushing wheelchairs. Must be able to sit and walk throughout the day and adapt to a stressful environment.

Our Commitment

Trinity Health values diversity, equity, and inclusion, providing accessible and equitable care. We are an Equal Opportunity Employer, considering all qualified applicants without discrimination based on protected characteristics.