Clinician Service Coordinator (Remote)

Advocate Health; Charlotte (NC); Remote; USD 65,000 - 90,000; Full time

Job summary

Advocate Health is seeking an experienced onboarding program leader to standardize clinician onboarding, develop orientation plans, and partner with physician integration to optimize recruitment, orientation and retention. The role requires collaboration across operations, HR, Compliance and clinical leadership to deliver a seamless new hire experience.

Ideal candidates bring 3+ years in HR/operations with clinician-facing responsibilities, strong project management, and excellent communication

Qualifications

• Bachelor’s degree in health care administration or HR related field.
• Typically 3 years in HR/marketing/medical group ops with clinician-facing experience.

Responsibilities

• Establishes standardized onboarding processes and ensures continuity for integration.
• Develops orientation plan with physician integration team and evaluates tools and data.
• Serves as onboarding liaison across multiple teams to optimize clinician recruitment, orientation and retention.
• Creates welcome packets and coordinates information for candidates and new hires.
• Collaborates with operations, marketing, administration and clinical leadership to ensure smooth clinician integration.
• Leads projects and change initiatives to support adoption of onboarding programs.

Skills

Onboarding processes

Clinician relations

Recruitment strategies

Project management

Communication skills

Problem solving

Microsoft Office

Education

Bachelor's Degree in Health Care Administration

Bachelor's Degree in Human Resources or related field

Tools

Microsoft Office

Job description

Major Responsibilities:

• Establishes and maintains standardized onboarding processes and procedures that meet the needs of Advocate Health and the clinician while ensuring continuity and consistency for proper integration into the system.
• Works as an onboarding liaison, in collaboration with the physician integration team, to develop a detailed and industry leading orientation and retention tactical plan. Responsible for developing, deploying, and maintaining evaluation tools and utilizing the data collected to enhance services and processes and assure adherence to Advocate Health standards and strategies. Analyzes and evaluates the effectiveness of clinician recruitment, integration, orientation, and retention plans and execution strategies. Creates post-interview tools that aid in making appropriate candidate selections. Creates and analyzes post-hire evaluation strategies utilized in the continuous optimization and enhancement of the onboarding program.
• Acts as a backup site liaison and provides information during the pre-interviewing/interviewing process to help answer questions, provide facility and community information, and to facilitate contact between candidates and physician leaders, ensuring the process is efficient and effective. May also support the physician integration team by assisting with coordination of community tours, identifying possible family needs and researching available resources to address these needs. Responsible for the logistical planning and execution of programmatic planning to ensure a top tier new hire experience. Monitors and ensures critical events and deadlines are achieved to provide a smooth transition for incoming clinicians to maximize new clinician engagement and retention.
• Creates and maintains physician welcome packet material to ensure appropriate and necessary information is clearly communicated and distributed in a timely manner.
• Collaborates with key stakeholders such as operations, marketing, administration, and medical group leadership to ensure consistent and effective integration for clinicians. Works closely with multiple integrating functional areas such as Human Resources, Talent Acquisition, Compliance, Coding, Risk, and Epic Training Teams to establish and deliver informational and training sessions for newly hired clinicians.
• Coordinates processes and critical projects for the Clinician Services and Recruitment team. Leads project planning and implements process, cultural and organizational change strategies to support the successful adoption of projects. Works directly with leaders and team members to optimize practice, identify unique solutions and manage project tasks to scope and defined timelines.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree in Health Care Administration, or
• Bachelor's Degree in Human Resources or related field.

Experience Required:

• Typically requires 3 years of experience in human resources, marketing, medical group operations or communications that includes experiences in developing relationships with clinicians, educating clinicians on services and programs and facilitating processes across multiple teams.

Knowledge, Skills & Abilities Required:

• Proven ability to work independently while making critical decisions under tight timeframes and multiple competing priorities.
• Understanding of recruitment strategies, retention practices, business and market development.
• Skills in evaluating, addressing, and providing resolutions to general issues and challenges. Skills in problem solving for effective resolution.
• Knowledge of geographic area served to provide guidance to physicians and their families on the community and surrounding areas.
• Knowledge of state and federal employment laws and regulations impacting the recruitment function, human resources and the overall implications to the organization.
• Good interpersonal, verbal and written communication skills and experience to effectively interact and build working relationships with physicians and leadership at all levels.
• Ability to act as a resource and providing guidance to others. Ability to establish exceptional individual relationships based on credibility of expertise and trust.
• Proficient in using Microsoft Office and system applications.

Physical Requirements and Working Conditions:

• Generally exposed to normal office environment.
• Position requires travel, so may be exposed to road and weather hazards.
• Must have functional sight, speech, and hearing.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.