Clinician Field Mentor

CVS Health Corporation; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

CVS Health Corporation seeks an experienced Clinician Player Coach to mentor Signify Health clinicians, lead in-home evaluations, and adopt new diagnostic and preventive services. You will split time between performing IHEs and supporting clinical staff, serving as a first line of contact for non-urgent clinical inquiries and escalating to Clinical Leaders as needed.

The role reports to the Operations Manager with a dotted line to the Clinical Success team, and emphasizes high patient

Responsibilities

• Complete In-home Visits, Focused Visits and Video Visits, exemplifying high clinical and member experience KPIs.
• Provide 1:1 mentoring and support to active clinicians and guidance to new hires during their first 90 days.

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

How will this role have an impact?

The Clinician Player Coach is an exciting opportunity for seasoned clinicians to grow into an expanded role, serving as a mentor and champion for Signify Health clinicians, as well as continuing meaningful work connecting with health plan members. The Clinician Player Coach completes In Home Evaluations (IHEs) and other associated visits for up to 80% of their week, and 20% of their time serves as a peer mentor to other clinicians. The ideal candidate will have demonstrated high quality, efficient care with high member satisfaction scores to be considered for this role. This role is responsible for providing dedicated guidance to new hire clinicians during their first 90 days and offering 1:1 support to active clinicians. This role is the first line of support for non-urgent clinical inquiries, and if needed, escalates clinical and/or operational issues to Clinical Leaders and Operations Managers respectively. This role will also serve as an early adopter for new diagnostic and preventive services as well as clinical workflow changes.

This role will report to our Operations Manager with a dotted line to the Clinical Success team.

What will you do?

• Complete In-home Visits
  • Perform IHEs, Focused Visits as well as Video Visits, exemplifying the highest standards of Signify Health key performance indicators and metrics (includes operational, clinical, and member experience KPIs).
  • Primary coverage areas include but are